You enhance support operations by identifying opportunities for improvement, implementing smart solutions, and promoting automation while collaborating with various departments to meet service objectives.
Anforderungen
- •Bachelor's degree in Computer Science
- •At least 5 years of experience
- •Strong self-management skills
- •Open-minded individual
- •Automation-driven mindset
- •Strong interpersonal skills
- •Strong interest in banking sector
- •Proficiency in SQL and Python
- •Good knowledge of Atlassian tools
- •Experience with monitoring systems
- •Experience with Kibana
- •Solid analytical abilities
- •Knowledge of artificial intelligence is a plus
Deine Aufgaben
- •Monitor support workflows to identify improvements.
- •Design and implement solutions to streamline operations.
- •Encourage automation to reduce manual work.
- •Define best practices for code development and deployment.
- •Contribute to achieving service objectives.
- •Explore and promote innovative technologies.
- •Plan migrations for support workflows and process improvements.
- •Foster collaboration with stakeholder departments.
Original Beschreibung
## Job Description
* Continuously monitor support workflows performance to identify opportunities for improvement and optimize operations across the department and stakeholders.
* Designs, drive and implements intelligent solutions to streamline support and technical operations across the department.
* Foster an automation mindset and look for improvements in teams' daily tasks to reduce manual work and fasten the resolution.
* Define and promote good practices in terms of code development, review, integration and deployment ; in order to strengthen the scalability of our maintained applications and reduce our technical debt.
* Contribute to the successful delivery of the service's objectives
* Explore and promote innovative technologies
* Organize and plan future migrations related to support workflows and process improvements.
* Foster collaboration with the departments that are stakeholders to your team
## Qualifications
* Educational background: Bachelor’s or Master’s degree in Computer Science or a related field
* At least 5 years of experience
* Ability to work autonomously with strong self-management skills.
* Open-minded individual with the ability to challenge and rethink existing processes.
* Automation-driven mindset with the ability to implement efficient solutions, considering automation not just iteratively but with a more strategic and thoughtful approach.
* Strong interpersonal skills, with a commitment to maintaining and fostering positive relationships across teams.
* Strong interest in the financial world and banking sector
* Proficiency in SQL and scripting languages such as Python, Perl, and Bash
* Good knowledge of Atlassian tools, particularly Jira
* Experience with PagerDuty, Nagios or similar monitoring systems
* Experience with Kibana or comparable log visualization and analysis platforms
* Solid analytical and problem solving abilities
* Knowledge of artificial intelligence and its applications is considered a plus
## Additional Information
SQ2