Solution Customer Success Manager Expert - Supply Chain Management(m/w/x)

Vollzeit

Senior

Keine Angabe

Walldorf

Nejo KI-Zusammenfassung

As a Solution Customer Success Manager Expert, you will guide Supply Chain customers through their journey, focusing on building strong relationships, enhancing customer satisfaction, and driving upsell opportunities while managing renewals and reducing churn.

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Anforderungen

•Bachelor's or master's degree; MBA or related post-Bachelor qualification
•Proven experience in Sales, Pre-Sales, Services or Solution/Product Management
•Several years of overall Supply Chain Management experience
•Deep demonstrated program and project management experience
•Expert-level or operational experience managing complex customer engagements
•Excellent Customer Engagement experience, including territory plan development
•Very good Line of Business experience across Supply Chain, Asset Management, Logistics, and Manufacturing
•Fluent German and English language skills

Bachelor-Abschluss

Berufserfahrung

ca. 4 – 6 Jahre

Deine Aufgaben

•Define go-to-market and engagement strategies for your customer base
•Manage customer objectives with a focus on retention risk
•Oversee the renewal cycle to mitigate churn
•Ensure visibility to renewal data in collaboration with the CSM Manager and CRC
•Manage upsell opportunities and set realistic targets for upsell and cross-sell
•Establish an adoption plan to enhance customer satisfaction
•Increase solution consumption to drive cACV growth
•Act as a trusted advisor to develop strong relationships with customer stakeholders
•Conduct business reviews and quarterly reviews with management at all levels
•Identify critical customer accounts and ensure proper oversight and accountability
•Utilize escalation channels to senior management as needed
•Coordinate with Product Marketing for audience engagement sessions
•Set stretch targets for customer references and support CSMs in identifying target references
•Collaborate with peers in other Solution Areas for optimal coverage strategies

Sprachen

Deutsch – verhandlungssicher

Englisch – verhandlungssicher

Deine Vorteile

Weiterbildungsangebote

•Constant learning
•Skill growth

Sonstige Vorteile

•Great benefits

Flexibles Arbeiten

•Flexible working models

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