You provide IT support and troubleshooting, manage incident tickets, and work with teams to ensure effective communication and operational improvements.
Anforderungen
- •First experience in Windows support
- •B2/C1 in French and English
- •Knowledge of another European language is a plus
- •Rigorous, organized, and structured
- •Good integration and teamwork skills
- •Curious and adept at new technologies
- •Good knowledge of Office 365 and Azure
- •Understanding of Microsoft Office 365 is an asset
Deine Aufgaben
- •Provide level 1 support for IT issues.
- •Troubleshoot PCs, printers, and smartphones.
- •Manage incident tickets in Service Management tools.
- •Communicate effectively with teams 24/7.
- •Update operational documentation and suggest improvements.
- •Participate in IT infrastructure deployment and configuration projects.
- •Contribute to the development of new products or services.
Original Beschreibung
## ServiceDesk Specialist L1/L2 - FR & EN - M/W
*Immediate need. If you do have more than 1 month notice period, be advise that your profile won’t be check in the firt round.*
In order to strengthen our technical teams in Eysins (VD) and to enable the implementation of a level 1 support platform for our customers, we are looking for a **ServiceDesk specialist**with good knowledge of Windows 10 and Office 365, **fluent in French and English**
*Disclaimer: the language requirement is mandatory and any applicant not fulfilling it will be not considered for the position.*
**Your role and responsibilities:**
Within our support team, you will have several missions:
* **Provide level 1 support, maintenance, and troubleshooting**(PC, printers, smartphones, etc.) for our clients
* Take calls and manage incident tickets in our Service Management tools **(English and French)**
* Maintain effective communication with other teams as part of a 24/7 service
* **Update operational documentation** and propose improvements
* Participate in deployment, configuration and evolution projects of our customers' IT infrastructures
* You will also be part of a team for the development and implementation of new product or service.
## Requirements
**Your profile:**
You have a first experience as a generalist support on Windows systems and the Office suite
You have a **B2/C1 in either French and English**
* Knowledge of another European language would be a plus
Rigorous, organized, and structured
Good integration and teamwork skills
You are curious and adept at new technologies: you have the ability to learn new concepts and train on new technologies
**You have good knowledges in the following technologies:**
* Office 365
* Azure
* Windows 10
* Windows Server 2012/2016
**Understanding of the following technologies would be an asset:**
* Microsoft Office 365 (Exchange Online, SharePoint Online)
* PowerShell
* Apple ecosystem (OSX, iPad, iPhone, etc.)
* Operational experience on network infrastructure (LAN/WAN)