This role involves supporting customers in Northern Germany by implementing services, providing technical support, and expanding the service business through training, building partnerships, and coordinating projects.
Anforderungen
- •State-certified technician training
- •Several years of service screwdriving experience
- •Years of professional customer service experience
- •Good knowledge of VW Group's tightening technology
- •Good knowledge of MS Office and SAP
- •Willingness to travel internationally
- •Good command of written and spoken English
- •Personal commitment and responsibility
- •Strong team and communication skills
- •High degree of flexibility and independence
- •Careful and cost-oriented work
- •Process oriented and results driven
Deine Aufgaben
- •Support customers in Northern Germany, especially Volkswagen Emden.
- •Implement installations and perform commissioning.
- •Act as a technical contact for customers.
- •Build partnerships with customers.
- •Participate in customer meetings.
- •Provide phone and remote support.
- •Implement technical training sessions.
- •Conduct machine capability studies.
- •Perform error analysis and repairs.
- •Assist sales team with technical matters.
- •Expand and develop service business with customers.
- •Prepare service offers.
- •Commission and configure screwdriving systems.
- •Coordinate on-site project activities.
- •Develop service business with customers.
Deine Vorteile
Collective agreement of metal industry
30 days vacation
Special payments including bonuses
Numerous employee benefits
Bike leasing
International group
Training and development opportunities
Original Beschreibung
*Apex Tool Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status.*
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**Service Technician VW - DE - Emden**
**Key Responsibilities**
• Support of our customers in the area of Northern Germany, especially Volkswagen Emden
• Implementation of installations and commissioning
• Technical contact for our customers
• Building a partnership with our customers
• Participation in customer meetings
• Phone and Remote Support
• Implementation of technical training
• Implementation of machine capability studies
• Performance of error analysis and repairs
• Support of the sales team in technical matters
• Expansion and development of the service business with our customers
• Preparation of offers for services
• Commissioning and configuration of screwdriving systems
• On-site project coordination
• Development of the service business with customers
**Critical Skills & Qualifications**
• Completed training to become a state-certified technician, specializing in mechanical or electrical engineering
• Several years of professional experience in the field of service screwdriving technology
• Several years of professional experience in customer service (by phone and on site)
• Good knowledge of the VW Group's tightening technology standards, especially XML
• Good knowledge of MS Office package (Excel, PowerPoint, Word, Outlook) and SAP
• Willingness to travel, also internationally
• Good command of written and spoken English
**Behavioral Skills**
• Personal commitment and personal responsibility for on-time and service-oriented processing
• Strong team and communication skills
• High degree of flexibility, independence, initiative and motivation
• Careful and cost-oriented work
• Process oriented, results driven, innovative and application focused
**We offer**
• Collective agreement of the metal and electrical industry
• 30 days vacation
• Special payments (e.g. vacation pay, Christmas bonus, collectively agreed payments)
• Numerous employee benefits / employee offers (corporate benefits)
• Bike leasing
• International group
• Training and development opportunities