Service Line Operations Manager(m/w/x)

# Service Line Operations Manager (m/f/d) **In Austria**- Vienna Elevate is Simon-Kucher’s service line for digital, data-driven, and transformational projects. In recent years, it has become an integral part of our consulting portfolio across all sectors and industries by bringing deep expertise in: Advanced Analytics,  Technology Strategy Advice, Customer Experience and Strategy & Transformation. With its interdisciplinary and innovative setup, Elevate plays a critical role in the firm’s growth. To support this ambition and maintain operational excellence, we are looking to hire a Service Line Operations Manager for the Elevate leadership team. **What makes us special:** * Advance your career with exciting professional opportunities in our thriving company with a startup feel * Voice your unique ideas in a corporate culture defined by our entrepreneurial spirit, openness, and integrity * Feel at home working with our helpful, enthusiastic colleagues who have great team spirit * Broaden your perspective with our extensive training curriculum and learning programs (e.g. LinkedIn Learning) * Speak your mind in our holistic feedback and development processes (e.g. 360-degree feedback) * Enjoy our benefits, such as hybrid working, corporate discounts, and wellbeing support (e.g. Headspace) * Unwind in our break areas where you can help yourself to the healthy snacks and beverages provided * See another side of your coworkers at our frequent employee events and highly anticipated World Meeting and Holiday Party **How you will create an impact:** As Service Line Operations Manager, you will act as a force multiplier to the Elevate partners. Your role is both strategic and hands-on and includes: * Acting as a central interface between Elevate and our Central Functions (e.g. HR, Marketing, Knowledge, Finance) * Driving internal coordination, prioritization, and communication across Elevate teams and initiatives * Developing, implementing, and improving processes, standards, and internal systems * Preparing and managing regular reporting on Elevate-specific KPIs * Supporting the targeted roll-out of Elevate specifically in Healthcare and Lifesciences, ensuring alignment across regions and functions * Enabling further penetration of Elevate capabilities into additional divisions * Driving strategic initiatives, such as Elevate-wide training paths, recruiting campaigns, or best practice sharing * Serving as a trusted advisor to Elevate leadership on cross-functional initiatives **About you:** We are looking for someone who thrives in a dynamic, high-impact environment and brings: * An excellent university degree in economics, psychology or a similar field of study * 3–5 years of experience in consulting, digital business building, or internal business operations * Experience in a professional service setting is a strong plus * A strong understanding of digital or data-driven topics gained in a professional service setting is a strong plus * Experience managing complex projects or internal initiatives across multiple stakeholders * Strong interpersonal and communication skills – you will work closely with partners and teams across the globe * A pragmatic, structured, and entrepreneurial mindset * Business fluency English and German language skills * High proficiency in MS Office (specifically PowerPoint and Excel) and ideally experience with dashboards (PowerBI) and other reporting tools (SAP) We offer a gross annual salary starting from EUR 71,000 (plus an attractive bonus) depending on your professional qualifications and experience. **Better growth starts here. With you.**