You provide premium support to end users and ensure the Service Desk Hotline is available. Your role involves troubleshooting technical issues, managing user accounts, and contributing to documentation and improvements.
Anforderungen
- •Strong knowledge of Windows 10/11
- •Strong knowledge of Microsoft 365
- •Strong knowledge of Exchange Online
- •Experience with Active Directory
- •Experience with Azure AD
- •Experience with Windows Server 2016+
- •Familiarity with Cisco switches
- •Familiarity with wired/wireless networking
- •Familiarity with patching
- •Experience supporting mobile devices
- •Experience supporting multifunction printers
- •Understanding of ITIL-based service management
- •Understanding of Microsoft security frameworks
- •Ability to deliver training to end users
- •Customer-focused approach
- •Proficiency in English
- •Proficiency in German
- •French is a plus
- •2–3 years’ experience in IT support
- •2–3 years’ experience in service desk roles
- •Swiss CFC or equivalent
- •Microsoft 365 Certified: Modern Desktop Administrator Associate
- •ITIL v4 Foundation Certification
Deine Aufgaben
- •Ensure availability of the Service Desk Hotline.
- •Provide premium support to end users, including VIPs.
- •Deliver on-site support at CH Laboratories.
- •Install and configure desktops and laptops.
- •Set up mobile devices, printers, and software.
- •Manage and support Teams Rooms technologies.
- •Troubleshoot hardware, software, and network issues.
- •Support user account management in Active Directory.
- •Assist with Azure AD user account management.
- •Maintain documentation and contribute to improvements.
Deine Vorteile
Global leader collaboration
Inclusive work environment
Competitive salary package
Professional growth opportunities
Original Beschreibung
## Job Description
Are you passionate about delivering top-tier IT support and ensuring seamless technology experiences for users at all levels? At SGS, the world’s leading testing, inspection, and certification company, we’re looking for a Service Desk Specialist to join our dynamic IT team in Zug, Switzerland.
This is a fantastic opportunity to work in a fast-paced, international environment where your technical expertise and customer-first mindset will make a real impact—especially supporting VIP and C-Level users. As a Service Desk Specialist at SGS you will:
* Ensure availability of the Service Desk Hotline (8am–6pm)
* Provide premium support to end users, including VIPs and ExCo members
* Deliver occasional on-site support at CH Laboratories
* Install and configure desktops, laptops, mobile devices, printers, and software
* Manage and support Teams Rooms and meeting room technologies
* Troubleshoot hardware, software, and network issues
* Support user account management in Active Directory and Azure AD
* Maintain documentation and contribute to continuous improvement initiatives
## Qualifications
**Essential:**
* Strong knowledge of Windows 10/11, Microsoft 365, Exchange Online
* Experience with Active Directory, Azure AD, and Windows Server 2016+
* Familiarity with Cisco switches, wired/wireless networking, and patching
* Experience supporting mobile devices and multifunction printers
* Understanding of ITIL-based service management and Microsoft security frameworks
* Ability to deliver training and support to end users with a customer-focused approach
* Proficiency in English and German (French is a plus)
* 2–3 years’ experience in IT support or service desk roles
**Desirable:**
* Swiss CFC (Certificat Fédéral de Capacité) or equivalent
* Microsoft 365 Certified: Modern Desktop Administrator Associate
* ITIL v4 Foundation Certification