Service Delivery Manager for BSO Products Germany & Austria(m/w/x)

# Service Delivery Manager for BSO Products Germany & Austria (M/F/D) **Germany-Remote Location-Mainz** | **Full time** ## Job Description Lead and empower a team of approx. 12- 15 Customer (Field Service) Engineers and associated Support Providers to optimize their contributions to the organization Manage hiring, development, workload and work efficiency of direct reports to achieve maximum productivity and optimize support resources in the assigned district, whilst being sensitive to the whole country picture. Handle financial targets and drive order and revenue growth programs, fully P&L responsibility. Demonstrate clear leadership connected to our Agilent values and support of the Support strategy and products. Handle customer loyalty across the district and proactively build profitable relationships with customers. Understand customer needs and assure development of services and the provision of effective delivery processes. Work closely with the Business Team Managers and Sales Agents to position Support as a clear competitive advantage for the Sales Organizations. Apply external as internal feedback from customers, to identify new business opportunities and continuously develop our organization. Progressively build wider understanding of business and industry that could improve Customer Ownership Experience and the outcomes for Service and Support. ## ## Qualifications * Bachelors or master’s degree or University Degree or equivalent * Chemical background with strong understanding of the analytical industry * Deep application and technical knowledge about BSO Products, customer, and business * Preferred min. 2 years work experience as a Team Leader/ Supervisor/Manager/ first Leadership and/or management experience * Organizational skills with the ability to handle multiple tasks with different priorities at the same time * Strong “customer first” mentality with quick comprehension and solution finding * Multicultural management experience is an advantage * Excellent interpersonal, self-motivation and negotiation skills * Driving License * Excellent English and German skills both verbal and written **We offer:** * Competitive compensation and benefits package * Permanent contract in fast growing global company * Challenging projects in dynamic collaborative team * Training and development opportunities Work-Life-Balance programs * Company car for private use * The diversity of cultural and individual perspectives held by our employees and their dedication to inclusion ## Travel Required: 50% of the Time ## Shift: Day ## Duration: No End Date ## Job Function: Services & Support