Senior Software Technical Support Analyst - German Speaking(m/w/x)

Job Description Senior Software Technical Support Analyst - German Speaking Job Location (Short): Barcelona, Spain | Hoofddorp, Netherlands | Madrid, Spain | Garching b. Muenchen, Germany | Swindon, United Kingdom | Warsaw, Poland Workplace Type: Hybrid Business Unit: ALI Req Id: 1450 ## Responsibilities **Hexagon’s Asset Lifecycle Intelligence division**(Hexagon) is seeking a Software Technical Support Analyst to join our team in Germany. If you are interested in taking your next professional challenge in a great multicultural environment, then look at the following opportunity! The Software Technical Support Analyst will provide technical assistance to external clients and Hexagon employees for the Hexagon Enterprise Asset Management application. Support engineers are expected to exceed the expectations of support clients by maintaining a can-do attitude, resolving technical issues in a timely manner, providing diligent follow-up communication, and becoming subject matter experts for Hexagon products. A customer focused attitude, strong technical aptitude, good written and verbal communication skills, and the ability to manage multiple tasks simultaneously are all crucial to the success of a support engineer. * Works as part of a global team to support customers by troubleshooting and resolving technically complex support issues related to Hexagon Solutions and their interfaces to meet organizational goals. * Regularly interacts with solution development and ownership teams to investigate problems, discuss and document design issues, and provide customer feedback. Proactively keeps customer informed of how and when problems are resolved with focus on retention and reference ability. Involved in any additional follow up, testing and troubleshooting including remote desktop viewing through tools such as Teams. * Manages workload effectively following Support Procedures. * Possesses strong interpersonal skills and effectively communicates with internal and external stakeholders. * Accurately documents support activities and outcomes, as well as maintains knowledge base. * Responsible for appropriate referral to other support analysts, provides feedback to Development with guidance from mentor (more senior analysts) and liaises with other Departments. # LI-AW1 ## Education / Qualifications * Languages: minimum of German C1 and English B1 is mandatory, any additional language is a plus * B.S. degree/equivalent in a Mathematics, Physics, Engineering, Computer Science or related discipline. * At least 1 to 2 years support experience. * Experience with SQL database systems is mandatory. * Strong competency with Microsoft Operating Systems and Office Suite. * Able to understand the product in depth, to prioritize issues, eager to learn * GIS experience is a plus. * Experience in a customer support role is a plus. * Oracle Database experience is a plus. * Net experience is a plus. * Experience with cloud systems administration is a plus. # LI-AW1 ## Everyone is welcome At Hexagon, we believe that diverse and inclusive teams are critical to the success of our people and our business. Everyone is welcome—as an inclusive workplace, we do not discriminate. In fact, we embrace differences and are fully committed to creating equal opportunities, an inclusive environment, and fairness for all. Respect is the cornerstone of how we operate, so speak up and be yourself. You are valued here.