Senior Service Engineer - EV-Charging(m/w/x)

## Job Description * Provide support to service technicians to ensure customer success * Collaborate with related parties effectively for installation, maintenance, and repair activities to meet customer demand and deadlines * Collaborate in the development and execution of service strategies to optimize the performance and efficiency of the regional service team. * Act as the trusted point of contact for escalated customer issues, ensuring prompt resolution and maintaining high levels of customer satisfaction. * Serve as the main liaison for regional service partners, ensuring smooth coordination and alignment of objectives. * Monitor and analyze key performance indicators (KPIs), identify areas for enhancement, and implement corrective measures as necessary to ensure Service Level Agreements (SLAs) are consistently met. * Ensure continuous improvement efforts to elevate service quality, reduce operational costs, and enhance overall customer experience. ## Qualifications * Bachelor's degree in Electrical Engineering or a related field * At least **3 years** of experience in the renewable energy sector (EV charging, UPS, renewable energy systems, or similar), with a focus on service or customer-facing support roles * Proven ability to manage and deliver **critical projects** with customers, with at least 3 years of experience overseeing and executing high-priority projects * **First leadership experience** is a plus * Native/Fluent in German and English * Excellent computer skills (MS Office, CRM, ERP etc.). Working experience in MS Dynamics is considered a plus. * Solid problem-solving and decision-making abilities, with attention to detail * Ability to work in a fast-paced, dynamic environment and adapt to changing priorities and deadlines ## Additional Information