Du bist der Ansprechpartner für Kundenprojekte, optimierst Ressourcen, koordinierst Wartungsarbeiten und gewährleistest eine reibungslose Kommunikation und Abläufe.
Anforderungen
- •5+ years of experience in project management
- •Minimum bachelor's degree or equivalent
- •Strong technical understanding of aviation
- •Proactive mindset for handling multiple projects
- •Exceptional communication and organizational skills
- •Ability to stay cool under pressure
- •Excellent team spirit with independent work ability
- •Proficiency in MS Office
- •Familiarity with SAP, CAMP, or CMP
- •Fluent in English
Deine Aufgaben
- •Hauptansprechpartner für Kunden sein
- •Dokumentation und Genehmigungen bereitstellen
- •Ressourcen mit dem Wartungsleiter optimieren
- •Vorbereitungsprozess überwachen
- •Besondere Kundenanfragen bearbeiten
- •Eingehende Meetings mit Kunden leiten
- •Koordination von Arbeitskräften, Teilen und Subunternehmern
- •Technische Unterstützung mit OEM koordinieren
- •Reparaturen rechtzeitig durchführen
- •Tägliche Fortschrittsupdates bereitstellen
- •Kundenbesuche organisieren und Anliegen klären
- •Abrechnungsprozess für Wartungsprojekte leiten
- •Kostenallokation zwischen allen Beteiligten verwalten
- •Anzahlung für Kosten vor Flugzeugfreigabe überwachen
- •Projektmargen vor Rechnungsstellung prüfen
- •Freigabedokumente und Arbeitspakete sicherstellen
- •Reinigung nach Wartungsprojekten durchführen
- •Projekte scannen und an Kunden versenden
Original Beschreibung
# Senior Project Manager - Customer Projects
Location:
Geneva, Geneva, CH, 1215
Flexible Work Arrangement:
Hybrid
Job Category:
Sales
Career Level:
Professional
Requisition Id:
3881
## Position Summary
At Jet Aviation, we are passionate about delivering excellence in business aviation services worldwide. We’re looking for a talented Senior Project Manager – Customer Projects to join our Geneva team. This is a key role where you’ll drive the success of aircraft maintenance projects, ensuring everything runs smoothly from start to finish while delivering exceptional customer experiences.
## Your mission
**Coordinate scheduled maintenance and AOG inputs:**
* Act as the main point of contact for customers, ensuring seamless scheduling and resource management while adjusting schedules according to their needs.
* Ensure all required documentation and approvals are ready and available as applicable.
* Work closely with the Director of Maintenance to optimize resources (staff & hangar space), ensuring timely project start & efficiency.
**Coordinate maintenance project preparation:**
* Oversee the preparation process, from creating work packages to ensuring parts and materials are ready.
* Address any special customer requests, evaluate risks and implement mitigation measures to ensure everything is set for a successful project.
* Organize and lead incoming meetings with customers and aircraft supervisors.
**Support aircraft supervisors during project:**
* Manage labor, parts, and subcontractor coordination, ensuring the team has everything needed to address maintenance tasks.
* Coordinate Engineering or technical support with OEM’s as required.
* Facilitate timely defect rectifications and ensure customer approvals have been received.
**Deliver top-tier customer support:**
* Provide daily updates on progress, ensuring customers are well-informed and satisfied.
* Organize customer visits, promptly address any concerns, and resolve technical or financial issues with professionalism.
**Oversee billing & financial coordination:**
* Take charge of the billing process for maintenance projects, ensuring accurate quotations that cover labor, parts, subcontractors, and all associated fees.
* Manage cost allocation between all parties involved (customer, OEM, contract coverage) to ensure transparency and efficiency.
* Oversee down payments to ensure all costs are covered before aircraft release.
* Review and assess project margins to guarantee profitability before final invoices are issued, ensuring smooth coordination of payments.
**Manage project cleanup & documentation:**
* Guarantee all release documents and work packages are complete and accurate, providing a seamless handover to customers.
* Perform maintenance projects cleanup after release to ensure that unused parts are returned to stock.
* Coordinate projects scanning and shipment to customer providing technical assistance.
## Your profile
* 5+ years of experience in project management or technical administration, ideally within aviation.
* Minimum bachelor’s degree or equivalent Higher Education.
* Strong technical understanding of aviation (experience with Gulfstream or Bombardier aircraft is a plus).
* A proactive mindset, with the ability to handle multiple projects and changing priorities.
* Exceptional communication and organizational skills, with a customer-first attitude.
* Ability to stay cool under pressure and adapt to fast-paced environment.
* Excellent team spirit with ability to work independently.
* Proficiency in MS Office, and familiarity with SAP, CAMP, or CMP is a plus.
* Fluent in English (French is a plus).