Senior Product Owner - Client Experience(m/w/x)

## Senior Product Owner (m/f/d) - Client Experience ###### Permanent employee, Full-time ·Germering / Germany --- ##### Why should you join? DocuWare stands for globally distributed, international teams and an open corporate culture that invites you to help shape it. Mobile Work and flexible working hours are part of our everyday life. Would you like to be part of an innovative company whose solutions are digitizing everyday work in a wide range of industries? In that case, we are happy to welcome you to the team. ##### Your Responsibilities This role combines two core responsibilities: 1. You act as Product Owner for a Scrum team, responsible for internally developed tools that support our partners and customers – e.g. contract administration, license downloads, and related services. You shape the backlog, work closely with developers, QA, Scrum Master and UX, and ensure continuous delivery of value through clearly defined goals and priorities. 1. You define and drive overarching product experience concepts across multiple client-facing portals (e.g. support, learning, partner enablement), which are owned by different departments. Supported by technical and UX experts, you develop cross-portal guidelines for client journeys, integration, data governance and usability to ensure a consistent and effective experience. In both roles, you align stakeholders, ensure clarity in product direction, and actively contribute to a client-centric, coherent experience across all partner- and customer-facing systems. ##### What you need to succeed * Several years of experience as a Product Owner in agile environments, ideally combining product delivery with strategic, cross-system thinking. * You hold a university degree (Bachelor’s or higher) in a relevant field. * A client-centric mindset with the ability to structure and improve journeys across fragmented systems and touchpoints. * Conceptual strength in system design, distributed applications, integrations, and data flows – no coding required, but technical thinking essential. * Excellent stakeholder management and communication skills to align multiple teams and departments behind a shared product vision. * A structured and proactive way of working, with the ability to prioritize, adapt to change, and keep multiple workstreams in sync. * You’re fluent in using modern AI tools to accelerate your work – for analysis, research, writing, and decision support. * Fluent English; German is a plus but not required. ##### What we can offer There are many great reasons to join DocuWare - our company culture is only one of them. As part of the DocuWare team, you will benefit from many advantages: * Globally distributed, **international teams**: You will find our teams working in Germering, New York, Sofia or other worldwide locations. * **Flexible work location and hours**: You work hybrid - on the road or in our modern office - and you have the flexibility to arrange your own working hours. * **Individual support**: After an intensive induction, you will receive regular training tailored to your needs (e.g. conferences internal team building measures). * **Well-earned rest:**35 vacation days per year, sport offerings, massages, a football table and a relaxing lounge area. * **Healthy food**: Together we enjoy Fairtrade coffee with organic milk or oat milk, snacks and fresh fruit - all free of charge - as well as subsidized lunch from the Foodji fridge. * **Good accessibility**: Choose how you would like to come to the office with a leased e-bike, by train or via highways A96/A99 (you can charge your e-car on site for free). * **Team spirit**: Regular employee and team events (virtual or on-site) ensure excellent collaboration with colleagues around the world. * **Sustainability and social commitment**: DocuWare stands for paperless work and supports volunteer organizations and local sports clubs. * Your **health matters**: DocuWare subsidizes your company pension plan! * Lastly, and most importantly, we offer a **stable job** with a well established and growing company. * **Unique benefits:** Choose one of three great options (Bonago, E-Gym or subsidized Deutschlandticket) to suit your needs. * We only use the **latest technologies** - find out more on Stackshare. ##### Our Values We are… * **Customer-Centric:** We keep close to the customer and innovate in every aspect of our customer experience to ensure their success with our product and company. * **Decent**: We are respectful, helpful and reliable when working with customer, partners and colleagues. * **Dynamic**: We seek to constantly improve by measuring and sharing our work, inviting ideas from all colleagues, and responding quickly to new opportunities. * **Passionate**: We love what we do and confidently strive for ambitious goals through focus, collaboration and having fun together.