Senior Member of Technical Staff - III(m/w/x)

# Senior Member of Technical Staff - III **Bonn, Germany** | **Full time** **Role Summary** Specializes in providing assistance to field engineers, technicians, and product support in diagnosing, troubleshooting, repairing and debugging complex systems (e.g., electro/mechanical equipment, computer, complex software, or networked and wireless systems). **Key Responsibilities** * Own the relationship with the customer for design, testing and in-life phases ensuring regular engagement and strong relationships are built * Responsible for the Network Design (HLD/LLD), Lab deployment and test case validation and in-life operations according to the agreed R&R * Responsibility for the in-life operations phase including technical management of incidents, case management * Provide input to the Operational Manual and assist in the operational readiness stream including all touch points and process flows * Ensure the technical deliveries are completed to a high standard and that phased sign off is achieved by working with the Account Manager, Solution Manager and Performance team to present the outcomes. * Full accountability for successful delivery in the areas under your direct responsibility * Responsible for development and management of all process/procedures associated with the delivery and operational SLA * Provide regular internal reporting to all collaborators including progress, risks, issues & achievement adherence * You will build and maintain excellent relationships from the outset throughout the customer Technical organisations up to Head of Function level thereby leading to a highly engaged and satisfied customers that maximises the chances of further opportunities & growth * Ensure sign off at each technical breakthrough including Design and Test completion * Deliver a high standard of documentation across the Design, Test and in-life functions and ensure a repository of documentation is maintained **Job Requirements** * Own the relationship with the customer for design, testing and in-life phases ensuring regular engagement and strong relationships are built * Responsible for the Network Design (HLD/LLD), Lab deployment and test case validation and in-life operations according to the agreed R&R * Responsibility for the in-life operations phase including technical management of incidents, case management * Provide input to the Operational Manual and assist in the operational readiness stream including all touch points and process flows * Ensure the technical deliveries are completed to a high standard and that phased sign off is achieved by working with the Account Manager, Solution Manager and Performance team to present the outcomes. * Full accountability for successful delivery in the areas under your direct responsibility * Responsible for development and management of all process/procedures associated with the delivery and operational SLA * Provide regular internal reporting to all collaborators including progress, risks, issues & achievement adherence * You will build and maintain excellent relationships from the outset throughout the customer Technical organisations up to Head of Function level thereby leading to a highly engaged and satisfied customers that maximises the chances of further opportunities & growth * Ensure sign off at each technical breakthrough including Design and Test completion * Deliver a high standard of documentation across the Design, Test and in-life functions and ensure a repository of documentation is maintained **Accessibility** Mavenir is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you require any assistance, please state in your application or contact your recruiter. Mavenir is an Equal Employment Opportunity (EEO) employer and welcomes qualified applicants from around the world, regardless of their ethnicity, gender, religion, nationality, age, disability, or other legally protected status.