MSC
SAP Service Delivery Manager(m/w/x)
Vollzeit
Keine Angabe
Genf
MS
MSC Technology3 Monate
Senior Manager, Technical Operations & Support Services(m/w/x)
Management
Vollzeit
Keine Angabe
1208 Genf, Chemin Rieu 12
Nejo KI-Zusammenfassung
You oversee technical operations and support services, ensuring high service availability and efficient incident management. Your role involves leading a diverse team and collaborating with IT leadership to improve operational readiness and service quality.
Lass KI die perfekten Jobs für dich finden!
Lade deinen CV hoch und die Nejo-KI findet passende Stellenangebote für dich.
Anforderungen
- •15+ years in IT operations/support leadership
- •10+ years leading large, 24/7 enterprise teams
- •ITIL (ITIL 4 Managing Professional/Strategic Leader or ITIL Expert)
- •PMP/PRINCE2 a plus
- •Deep knowledge of enterprise infrastructure
- •Networking and security expertise
- •Monitoring/observability knowledge
- •ITSM platforms experience
- •Solid cloud operations (Azure) experience
- •Strong vendor and stakeholder management
- •Track record in automation and process optimization
- •Excellent communication skills
- •Decision-making under pressure
- •Continuous-improvement mindset
Keine Angabe
Berufserfahrung
15 Jahre
Deine Aufgaben
- •Monitor operations for real-time efficiency.
- •Prevent incidents proactively and automate processes.
- •Ensure 99.9%+ service uptime across systems.
- •Lead a multi-tier L1–L3 support organization.
- •Establish clear SLAs and quality metrics.
- •Govern vendor relationships and escalation processes.
- •Oversee cloud and datacenter operations.
- •Manage servers, storage, and network infrastructure.
- •Ensure backup, recovery, and disaster readiness.
- •Coordinate 24/7 operational coverage and response.
- •Lead major incident management and crisis communications.
- •Conduct post-incident reviews for continuous improvement.
- •Manage performance and availability metrics.
- •Plan capacity and ensure SLA compliance.
- •Lead change management and maintain CMDB accuracy.
- •Collaborate with IT leadership on operational priorities.
- •Work with PMO and Service Delivery Managers on improvements.
- •Grow and lead a high-performing, cross-trained team.
Tools & Technologien
ITILPMPPRINCE2Azure
Sprachen
Englisch – verhandlungssicher
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens MSC Technology erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
Ähnliche Jobs direkt in deine Inbox?
Noch nicht perfekt?