You play a key role in understanding client needs and guiding them in integrating RepRisk data, ensuring their satisfaction and success while staying ahead of industry trends and addressing technical challenges.
Anforderungen
- •Degree in Data, Software, or relevant field
- •Minimum 5 years in Technical Account Management
- •Minimum 3 years of people management experience
- •Good understanding of API development and DaaS
- •Experience with project management and collaboration
- •Strong communication skills in English
Deine Aufgaben
- •Understand and address client needs.
- •Identify technical requirements and service gaps.
- •Collaborate with product managers for improvements.
- •Advise clients on adopting RepRisk data.
- •Guide clients in selecting integration channels.
- •Oversee integration of RepRisk data into platforms.
- •Ensure high usability and long-term success.
- •Stay updated on data delivery innovations.
- •Engage with technical teams for enhancements.
- •Refine delivery methods through collaboration.
- •Identify and solve complex integration challenges.
- •Manage external technical requests and inquiries.
- •Provide expert guidance and technical solutions.
Deine Vorteile
Diverse and dynamic work environment
Flexible work-life balance
Market-based compensation and perks
Paid volunteering and training days
Donation matching program
Health and fitness subsidy
Optional social events
Original Beschreibung
## Job Description
**About You**
Are you ready to drive client success by building deep technical partnerships and advise clients on technology solutions that directly impact business outcomes? Do you excel at translating cutting-edge technology into strategic insights to drive improved adoption of data solutions that both technical teams and C-suite executives can act on immediately? Are you energized by fast-paced, mission-critical environments where your client centric and proactive problem-solving approach and data integration expertise creates measurable client value?
If your answers are YES – then this is the perfect role for you!
**Your Responsibilities**
As our new Senior Manager, Technical Account Management, you will play a crucial role in supporting RepRisk's growth and global reach by ensuring successful adoption of RepRisk product by RepRisk’s clients and partners. You will have a particular focus on client success and technical advisory, as well as project management of deliverables related to system integration of RepRisk data in our client’s and partner’s own platforms and applications. You will work with technical teams from leading financial institutions and Fortune 500 companies who are using RepRisk data - for use cases such as counterparty risk management, compliance, and portfolio management. You will be part of our global Commercial division and report to the Head of Commercial Operations based in Zurich, Switzerland. Moreover, you will:
* Understand and address client needs – Understand client’s technology set-up and what technical solutions best meet clients needs. Identify technical requirements, address service gaps, and collaborate with product managers to drive improvements.
* Be a trusted advisor on data delivery – Advise on the best way to adopt and grow with RepRisk data. Guide clients in selecting the best integration channels (API’s, FTP, Cloud warehouses like Snowflake or ADX)
* Ensure client success and satisfaction – Oversee seamless integration of RepRisk data into client platforms, ensuring high usability and long-term success.
* Stay ahead in data delivery innovation – Keep up with industry trends, engage with technical teams, and proactively refine delivery methods through collaboration with RepRisk’s product and technology division to enhance RepRisk’s offerings
* Solve complex integration challenges under pressure – Identify, prioritize, and swiftly implement solutions to technical service and data integration needs.
* Manage external technical requests – Own all client and partner inquiries, providing expert guidance, technical solutions and service coordination.
## Qualifications
**You Offer**
* A degree within Data, Software, Digital Business, Financial Services, or other relevant field; alternatively you have acquired these skills through superior work experience.
* Minimum 5 years of professional experience in a Technical Account Management role focused on data integrations (e.g. via data feeds and client-facing APIs)
* Minimum 3 years of people management experience
* Good technical understanding and knowledge of API development, data-as-a-service (DaaS), or software-as-a-service (SaaS) applications, Data Cloud (Snowflake Platform knowledge is preferred)
* Experience with project management and collaboration with technical, data, and IT-teams, and internal and external stakeholders, also in a remote set-up.
* Strong communication skills with proficiency in English, any other language is a plus
## Additional Information
**Please note that we will only consider candidates with a valid work permit.**