Senior Manager Service Operations Support(m/w/x)

# (Senior) Manager Service Operations Support (f/m/d) Requisition ID: 67439 Location(s): Husum, SH, DE Berlin, BE, DE Hamburg, HH, DE Work experience: Management Type of position: Full-Time Job Family: Field Operations !Vestas Factory **Creating a Sustainable Future – Together** Our Central Service Region oversees the operation and maintenance of nearly 5,000 wind turbines across Germany, Austria, Switzerland, and Hungary. With a skilled team of around 1,000 service technicians and 300 office-based professionals, we’re committed to delivering excellence in renewable energy. The **Service Operations Support (SOS)** department is the backbone of our regional operations, ensuring seamless collaboration across procurement, outsourcing, training, and business support by * being the interface towards Procurement and suppliers for the work packages we outsource * manage the operational outsourcing (ordering, scheduling, administration, quality assurance, etc.) management of Vestas technician teams which temporarily support from outside the own region * business support to ensure an efficient execution of administrative tasks * training coordination for the technicians for the whole Service region Central and * acting as the interface to the Vestas training academy **Your Role** as the **(Senior) Manager Service Operations Support**, you will: * Lead a team of ~9 direct reports and ~90 employees across multiple functions * Oversee all subcontracting activities, ensuring budget adherence and operational excellence * Act as the primary liaison for external service providers, suppliers, and training partners * Ensure quality assurance, scheduling, and administration for outsourced work packages * Coordinate technician training across the region in partnership with the Vestas Training Academy * Serve as the escalation point for procurement, finance, and workwear-related matters **What You Bring** We’re looking for a leader who is adept at navigating complexity and turning challenges into clear, actionable strategies. You should be comfortable managing diverse operational landscapes and negotiate effectively with internal and external stakeholders. **Qualifications** * Extensive experience managing complex, cross-functional operations * Commercial or technical degree * Skilled leadership background with a track record of team development * Experience in change management and continuous process improvement * Fluent in German and English (written and spoken) **Core Competencies** * Strategic Negotiator: Skilled in building win-win partnerships with suppliers and service providers * Complexity Navigator: Comfortable managing multiple priorities and addressing evolving challenges with strategic planning * Purpose-Driven Leader: Energizes teams by promoting transparency, accountability, and a shared aim * Structured & Quality-Focused: Brings order to complexity with a keen eye for detail * Conflict Resolver: Handles internal and external conflicts with professionalism and impartiality * Motivated & Responsible: Displays accountability while accomplishing tasks effectively * Willingness to travel as needed **What We Offer** * A purpose-driven role in the heart of the renewable energy revolution * A collaborative, international work environment with diverse and knowledgeable colleagues * Opportunities for personal and professional growth in a fast-evolving industry * A culture that values integrity, innovation, and inclusion --- **DEIB Statement** At Vestas, we recognise the value of diversity, equity, and inclusion in driving innovation and success. We strongly encourage individuals from all backgrounds to apply, particularly those who may hesitate due to their identity or feel they do not meet every criterion. As our CEO states, "Expertise and talent come in many forms, and a diverse workforce enhances our ability to think differently and solve the complex challenges of our industry". Your unique perspective is what will help us powering the solution for a sustainable, green energy future.