Senior Manager IT Service Delivery & Operations(m/w/x)

Vollzeit

mit Homeoffice

Senior

Keine Angabe

Davos

Nejo KI-Zusammenfassung

In this role, you will oversee the delivery of IT services, ensuring they meet business needs while managing a team of 17. Your day-to-day responsibilities will include strategic planning, hands-on management of infrastructure, and collaboration with various stakeholders to enhance service quality.

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Anforderungen

•Bachelor’s degree in Information Technology, Computer Science, or related field
•5–10 years in IT service delivery, operations, or infrastructure management
•5 years or more experience in leading teams
•Certifications (preferred): ITIL Foundation/Expert, PMP, ISO 20000, or similar
•Strong leadership and communication abilities
•High impact regarding trust, productivity and service quality as leader, manager and mentor
•Deep understanding of ITSM frameworks and related best practices in Service Delivery
•Proficiency in IT infrastructure, cloud services, and enterprise systems
•Experience with tools like ServiceNow, Jira, SCCM, or similar
•Experience with DevSecOps working model
•Fluency in English; Fluency in German or other languages as added value

Bachelor-Abschluss

Berufserfahrung

5–10 Jahre

Deine Aufgaben

•Design and manage IT service delivery for stakeholders
•Conceive and implement cloud infrastructure projects
•Develop the IT Target operating model with leadership
•Serve as the main contact for service issues and escalations
•Implement security controls to protect cloud infrastructure
•Lead initiatives for service improvement and customer satisfaction
•Design and implement data storage and archiving solutions
•Create disaster recovery plans for cloud services
•Align closely with IT Operations and related activities
•Coordinate with vendors for hardware and software support
•Mentor IT support and operations teams
•Update the skill matrix and ensure team skill development
•Collaborate with business units to align IT services
•Foster a culture of accountability and continuous improvement
•Ensure compliance with IT policies and regulatory requirements
•Participate in IT audits and risk assessments
•Maintain documentation for operational procedures
•Monitor and report on service performance and improvements
•Provide insights and recommendations to senior leadership

Tools & Technologien

ServiceNowJiraSCCM

Sprachen

Englisch – verhandlungssicher

Deutsch – Grundkenntnisse

Deine Vorteile

Flexibles Arbeiten

•High degree of flexibility regarding working hours and location

Abwechslungsreiche Aufgaben

•Interesting and varied job
•Part of a highly committed international team

Moderne Technikausstattung

•Modern infrastructure

Sonstige Vorteile

•Generous package of social benefits

Mehr Urlaubstage

•Supplementary vacation days

Betriebliche Altersvorsorge

•Pension scheme contributions

Weiterbildungsangebote

•Internal skills training opportunities
•Support for continued education

Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens AO Foundation erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.

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