You lead strategic initiatives with clients, manage relationships, and collaborate on solutions while ensuring financial goals are met and enhancing the overall customer experience.
Anforderungen
- •Experience integrating AI into workflows
- •7+ years in client management
- •2+ years managing high-value Key Accounts
- •Experience in deal negotiations
- •Sales experience in IT Service Management
- •Experience achieving sales targets
- •Experience leading virtual teams
- •Ability to understand macro-level IT needs
- •Travel up to 50%
- •Fluent in German and English
Deine Aufgaben
- •Provide strategic leadership to clients.
- •Manage relationships between customers and ServiceNow.
- •Collaborate with ServiceNow teams to develop solutions.
- •Oversee development of assigned accounts globally.
- •Build trust across client organizations at all levels.
- •Develop roadmaps to enhance customer experience.
- •Achieve financial targets for licenses and renewals.
Original Beschreibung
## Job Description
***Dear candidate, We do not have an open role yet. However,we are pipelinelining and connecting with professionals interested in joining ServiceNow in field sales in Germany in the near future. If you are an enterprise account executive or strategic account/ client director and suitable for the role, please apply, and we will reach out.***
You will produce new business with a defined set of ServiceNow's largest existing accounts. You will oversee executive relationship management for assigned accounts and lead virtual teams, including Solution Sales, Solution Consulting, Support and Professional Services, in supporting our most esteemed clients.
**What you get to do in this role:**
* Provide strategic leadership to clients
* Be the relationship manager between customers and ServiceNow
* Work with the greater ServiceNow solution teams to develop a ServiceNow solution based on the customer's strategic outcomes
* Manage all Executive relationships between ServiceNow and assigned clients
* Oversee worldwide development of assigned accounts, including development and deployment of worldwide resources
* Build trust and deep multi-tiered relationships through assigned clients' organization, from project/IT teams to CxO level
* Develop a clear roadmap and building capabilities across our clients and ServiceNow teams to promote an outstanding customer experience
* Achieve financial targets set out for the assigned clients, including Licenses, Renewals and Professional Services
## Qualifications
**To be successful in this role you have:**
* Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry.
* 7+ years of experience in client management, and aligning account strategies to revenue opportunities
* 2+ years proven experience managing **high-value Key Accounts**
* Successfully navigating **multi-million dollar** deal negotiations
* Previous sales experience in IT Service Management, HR, Security Operations, Customer Service and IT Operations Management (within software or IT sales organizations)
* Experience achieving sales targets
* Experience leading virtual or matrixed teams
* Ability to understand broad, macro-level business IT needs for a prospective client
* Travel up to 50% (depending on geography/region)
* Fluent in German and English