You lead strategic initiatives for clients, manage key relationships, and collaborate with teams to ensure successful outcomes while meeting financial goals in the manufacturing and automotive sectors.
Anforderungen
- •Experience integrating AI into work processes
- •7+ years in client management
- •2+ years managing high-value Key Accounts
- •Successfully navigating multi-million dollar negotiations
- •Previous sales experience in IT Service Management
- •Experience achieving sales targets
- •Experience leading virtual or matrixed teams
- •Ability to understand macro-level business IT needs
- •Travel up to 50%
- •Fluent in German and English
Deine Aufgaben
- •Provide strategic leadership to clients.
- •Act as the relationship manager for customers.
- •Collaborate with ServiceNow solution teams for client outcomes.
- •Manage executive relationships with assigned clients.
- •Oversee global development of assigned accounts.
- •Build trust and relationships across client organizations.
- •Develop roadmaps to enhance customer experience.
- •Achieve financial targets for licenses and renewals.
Original Beschreibung
## Job Description
***Dear candidate, We do not have an open role yet.
However, we are pipelining and connecting with professionals interested in joining ServiceNow in field sales in Germany in the near future. If you are an*** ***enterprise*** ***account executive or*** ***strategic*** ***account/ client director and suitable for the role, please apply, and we will reach out.***
You will produce new business with a defined set of ServiceNow's largest existing accounts. You will oversee executive relationship management for assigned accounts and lead virtual teams, including Solution Sales, Solution Consulting, Support and Professional Services, in supporting our most esteemed clients.
**What you get to do in this role:**
* Provide strategic leadership to clients
* Be the relationship manager between customers and ServiceNow
* Work with the greater ServiceNow solution teams to develop a ServiceNow solution based on the customer's strategic outcomes
* Manage all Executive relationships between ServiceNow and assigned clients
* Oversee worldwide development of assigned accounts, including development and deployment of worldwide resources
* Build trust and deep multi-tiered relationships through assigned clients' organization, from project/IT teams to CxO level
* Develop a clear roadmap and building capabilities across our clients and ServiceNow teams to promote an outstanding customer experience
* Achieve financial targets set out for the assigned clients, including Licenses, Renewals and Professional Services
## Qualifications
**To be successful in this role you have:**
* Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry.
* 7+ years of experience in client management, and aligning account strategies to revenue opportunities **within Manufacturing industry**
* 2+ years proven experience managing **high-value Key Accounts**
* Successfully navigating **multi-million dollar** deal negotiations
* Previous sales experience in IT Service Management, HR, Security Operations, Customer Service and IT Operations Management (within software or IT sales organizations)
* Experience achieving sales targets
* Experience leading virtual or matrixed teams
* Ability to understand broad, macro-level business IT needs for a prospective client
* Travel up to 50% (depending on geography/region)
* Fluent in German and English
## Additional Information
**Work Personas**
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work.
**Equal Opportunity Employer**
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
**Accommodations**
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact talent.acquisition@servicenow.com for assistance.
**Export Control Regulations**
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.