You address customer issues with SaaS products, collaborating with specialists and development teams, while exploring new technologies and providing feedback for enhancement.
Anforderungen
•Technical Degree in Computer Science or relevant IT experience.
•Professional work experience in software development.
•Ability to analyze modern programming code.
•Experience with Linux and Windows operating systems.
•Knowledge of cloud and host virtualization technologies.
•Strong analytical thinking with structured problem solving.
•Team player with proactive attitude.
•Excellent English skills, both oral and written.
•Troubleshooting passion.
•Fascination with technical challenges and creativity.
•Love for learning new technologies.
•Appreciation for team spirit in international environments.
Deine Aufgaben
•Recognize and solve customer problems with SaaS and Managed products.
•Interact with diverse customer technology ecosystems.
•Troubleshoot and resolve platform issues with application specialists.
•Engage with cutting-edge technologies.
•Collaborate with development and product management teams.
•Attend training for new product features and technologies.
•Share knowledge and suggest product improvements.
•Work weekends and holidays every two months with additional compensation.
Deine Vorteile
Culture of excellence
Competitive compensation packages
Work with leading cloud providers
Use of cutting-edge technologies
Clients include Fortune 100 companies
Original Beschreibung
## Your role at Dynatrace
As a Senior Customer Solution Engineer, you will be part of our Global Customer Support team. You will use your product, troubleshooting, and people skills to work directly with our customers, resolving technical issues and problems that occur while using the Dynatrace platform.
**Your role:**
* Recognize and solve problems as reported by customers related to our SaaS and Managed products.
* Interact with diverse customer technology ecosystems.
* Work directly with customer application specialists to troubleshoot and resolve platform or product issues.
* Be exposed to an entire range of cutting-edge technologies.
* Work closely with our development and product management teams.
* Attend training for new product features and technologies.
* Exchange knowledge with other colleagues and suggest product improvements.
* Weekend and holiday work once every 2 months with same weekly working time and additional salary compensation.
## What will help you succeed
* Technical Degree (preferably in Computer Science) or relevant experience in IT.
* Professional work experience in software development, software testing, or in customer services.
* Ability to analyze code written in modern programming languages.
* Experience with various operating systems (Linux, Windows) and computer networks.
* Knowledge of cloud and host virtualization technologies.
* Strong analytical thinking with a structured approach to problem solving.
* Team player with proactive attitude.
* Excellent English skills, both oral and written.
* You will love this job if Troubleshooting is your passion.
* You are fascinated by technical challenges, and you think creatively.
* You love to learn new technologies.
* You appreciate team spirit and enjoy an international environment.
You address customer issues with SaaS products, collaborating with specialists and development teams, while exploring new technologies and providing feedback for enhancement.
Anforderungen
•Technical Degree in Computer Science or relevant IT experience.
•Professional work experience in software development.
•Ability to analyze modern programming code.
•Experience with Linux and Windows operating systems.
•Knowledge of cloud and host virtualization technologies.
•Strong analytical thinking with structured problem solving.
•Team player with proactive attitude.
•Excellent English skills, both oral and written.
•Troubleshooting passion.
•Fascination with technical challenges and creativity.
•Love for learning new technologies.
•Appreciation for team spirit in international environments.
Bachelor-Abschluss
Berufserfahrung
ca. 4 – 6 JahreWeitere Informationen zur Berufserfahrung
Deine Aufgaben
•Recognize and solve customer problems with SaaS and Managed products.
•Interact with diverse customer technology ecosystems.
•Troubleshoot and resolve platform issues with application specialists.
•Engage with cutting-edge technologies.
•Collaborate with development and product management teams.
•Attend training for new product features and technologies.
•Share knowledge and suggest product improvements.
•Work weekends and holidays every two months with additional compensation.
Tools & Technologien
LinuxWindows
Sprachen
Englisch– verhandlungssicher
Deine Vorteile
Lockere Unternehmenskultur
•Culture of excellence
Attraktive Vergütung
•Competitive compensation packages
Sonstige Vorteile
•Work with leading cloud providers
•Clients include Fortune 100 companies
Moderne Technikausstattung
•Use of cutting-edge technologies
Die Nejo-KI-Zusammenfassung wird mit Hilfe von KI bereitgestellt.Weitere Informationen zur KI-Zusammenfassung