You address customer issues and work with specialists and teams to improve product performance, while also engaging with advanced technologies and participating in ongoing training.
Anforderungen
- •Technical Degree in Computer Science preferred
- •Professional experience in software development
- •Ability to analyze modern programming languages
- •Experience with Linux and Windows operating systems
- •Knowledge of cloud and virtualization technologies
- •Strong analytical thinking and problem solving
- •Team player with proactive attitude
- •Excellent English skills, oral and written
- •Passion for troubleshooting
- •Creatively think through technical challenges
- •Love to learn new technologies
- •Appreciate team spirit in international environment
Deine Aufgaben
- •Identify and resolve customer-reported issues.
- •Engage with various customer technology ecosystems.
- •Collaborate with application specialists to troubleshoot problems.
- •Work with cutting-edge technologies.
- •Coordinate with development and product management teams.
- •Participate in training for new product features.
- •Share knowledge and suggest product enhancements.
- •Work weekends and holidays every two months with compensation.
Deine Vorteile
Culture of excellence
Competitive compensation packages
Work with leading cloud providers
Cutting-edge technologies
Flawless digital experiences
Original Beschreibung
## Your role at Dynatrace
As a Senior Customer Solution Engineer, you will be part of our Global Customer Support team. You will use your product, troubleshooting, and people skills to work directly with our customers, resolving technical issues and problems that occur while using the Dynatrace platform.
**Your role:**
* Recognize and solve problems as reported by customers related to our SaaS and Managed products.
* Interact with diverse customer technology ecosystems.
* Work directly with customer application specialists to troubleshoot and resolve platform or product issues.
* Be exposed to an entire range of cutting-edge technologies.
* Work closely with our development and product management teams.
* Attend training for new product features and technologies.
* Exchange knowledge with other colleagues and suggest product improvements.
* Weekend and holiday work once every 2 months with same weekly working time and additional salary compensation.
## What will help you succeed
* Technical Degree (preferably in Computer Science) or relevant experience in IT.
* Professional work experience in software development, software testing, or in customer services.
* Ability to analyze code written in modern programming languages.
* Experience with various operating systems (Linux, Windows) and computer networks.
* Knowledge of cloud and host virtualization technologies.
* Strong analytical thinking with a structured approach to problem solving.
* Team player with proactive attitude.
* Excellent English skills, both oral and written.
* You will love this job if Troubleshooting is your passion.
* You are fascinated by technical challenges, and you think creatively.
* You love to learn new technologies.
* You appreciate team spirit and enjoy an international environment.
## Compensation Data
Due to legal reasons, we are obliged to disclose the minimum salary for this position, which is € 61,000 gross per year based on full-time employment. We offer a **higher salary** in line with qualifications and experience.