Senior Associate Client Services(m/w/x)

## Job Description **About You** Are you a customer centric and solution-driven person who maintains a pragmatic outlook without compromising quality? Do you set high personal standards for performance, deliver on agreements, and bring tasks to a successful conclusion with attention to detail? Are you a self-starter who thrives in an international and dynamic work environment? Are working and communicating across cultures an established skill for you? Are you driven by a strong interest in sustainability, responsible investment, governance and compliance topics to achieve something meaningful? If your answers are YES – then this is the perfect role for you! **Your Responsibilities** As our new Senior Associate Client Services, you will play a crucial role in providing product and service-related second-level support to our clients and partners. The ideal candidate excels at resolving product and service-related issues, represents RepRisk as a premium data provider, and upholds our high standards in Client Services. You will collaborate effectively within a globally-distributed, cross-cultural team. This role is part of our international Client Services team under Commercial Operations, reporting to the Client Services Lead in Toronto, Canada. Moreover, you will: * Deal with incoming client and partner requests and perform essential account support tasks (e.g. address login issues, update watchlists, and producing reports and exports from a database to Excel files) * Provide second-level support ensuring prompt and effective resolution of advanced technical inquiries and issues (eg. Whitelist IP addresses, troubleshoot Data Feed issues with the FTP server, onboard clients on to the Data API) * Act as a liaison between Client Services and technical teams, including Data Delivery and Integration, IT and Engineering, to coordinate solutions and foster collaboration * Create guidelines for manuals for internal teams, maintain detailed documentation of client interactions and resolutions. * Participate in client calls to troubleshoot and resolve technical issues while effectively understanding and addressing client needs to provide exceptional service. ## Qualifications **You Offer** * A minimum of 5 years of experience in client-services positions or technical support, preferably in the tech environment. * Experience with ticketing systems and CRM tools is essential. The ideal candidate will have experience with Jira and Salesforce. * Familiarity with data feeds, data API’s and cloud delivery systems are a big plus. * Data-driven and innovation minded with high analytical attitude and advanced Excel and PowerPoint skills. * A logical approach to problem-solving and ability to work under pressure. * Fluent in English, written and spoken. Additional language, e.g. German or French are beneficial. * Minimum Bachelor’s degree or equivalent certifications in data / technology. ## Additional Information **Please note that we will only consider candidates with a valid work permit.**