You manage various responsibilities related to SAP systems, including issue tracking, performance tuning, and support, ensuring alignment with business processes and ongoing improvement efforts.
Anforderungen
- •Bachelor's degree in IT or related field.
- •Significant experience as SAP Consultant.
- •Profound experience with SAP ERP systems.
- •Proficiency in SAP performance tuning.
- •SAP Certifications is a big plus.
- •Experience in monitoring HANA database.
- •Experience in high availability mechanisms.
- •Experience with SAP upgrades and installations.
- •Ability to own work activities efficiently.
- •Effective communication with multi-functional teams.
- •Excellent team player.
Deine Aufgaben
- •Define and prioritize ServiceNow tickets.
- •Track and escalate SAP and ancillary system issues.
- •Coordinate with internal and external SAP resources.
- •Provide occasional on-call client support.
- •Execute projects and tune SAP landscape performance.
- •Collaborate with OS & DB Administrators for performance.
- •Manage system performance, upgrades, and transports.
- •Monitor, administer, and troubleshoot SAP systems daily.
- •Understand business processes for issue identification.
- •Recommend improvements based on business issues.
- •Document processes and conduct knowledge transfers.
- •Work flexible hours to meet business needs.
Deine Vorteile
Exciting and varied tasks
Experienced and cooperative team
Development opportunities in group
Permanent position with remuneration
Flexible hours with remote work
Original Beschreibung
# SAP Service Manager (m/f/d), SAP Basis
Date:
May 24, 2025
Location:
Rastatt, DE
Plewiska, PL
Krakow, PL
**We are now recruiting**
**SAP Service Manager (m/f/d) SAP Basis**
As a member of the Group IT team, you provide support for SAP Basis team covering implementations, upgrades, migrations, hardware sizing and landscape design on various combinations of OS & DB platforms including SAP HANA. This position is responsible to manage ERP and related ServiceNow tickets with prioritization, tracking, and escalation. You deliver these objectives by collaborating with internal, external, local and global resources.
Preferred locations are Rastatt, Germany and Krakow, Poland.
**Your Responsibilities**
* Collaborates with business to define, prioritize, track, and escalate ServiceNow tickets of SAP and local ancillary systems with interfaces included.
* Collaborates with internal, external, local and global resources on SAP and related support.
* Role is expected to have occasional on-call responsibilities interaction with clients for consultation, project execution, SAP landscape performance tuning, and other activities associated with support of leveraged SAP environments.
* Work with OS & DB Administrators for optimal SAP Performance.
* Manage system performance, upgrades, corrections, and transport management (CTS/ TMS), client and landscape strategies, batch scheduling.
* Daily monitoring, administrating, troubleshooting and tuning of all SAP systems.
* Collaborates with business to fully understand business processes, identify business issues, and recommend opportunities for improvement.
* Understands business processes and SAP core functions to troubleshoot.
* Responsible for documentations and knowledge transfers.
* Works flexible hours and weekends to meet business/ customer needs.
**Your profile / Qualifications**
* Successfully completed Bachelor’s degree or equivalent in information technology or computer science or related field.
* Significant experience as a SAP Technical Consultant/Basis or similar role.
* Profound experience with SAP as ERP system and business processes.
* Proficiency in SAP system performance tuning and troubleshooting.
* SAP Certifications is a big plus.
* Experience in monitoring and troubleshooting of HANA database.
* Experience in High availability, disaster recovery, system refreshes and backup mechanisms.
* Experience with SAP system upgrades, patches, and installations.
* Ability to take ownership of work activities and take it to conclusion in a timely and efficient manner.
* Ability to communicate effectively, both written and verbal, with technical and non-technical multi-functional teams spread across regions.
* Excellent teamplayer.
**We offer you / Benefits**
* Exciting and varied tasks in an international environment.
* An experienced and cooperative team.
* Development opportunities and prospects in an international group structure.
* Permanent position with attractive remuneration.
* Flexible working hours and possibility to work from home 3-5 days per week.
**We will be happy to answer any questions you may have.**