You lead a sales team to deliver exceptional customer experiences while creating a supportive and motivated environment. Your role includes training, resolving conflicts, and ensuring alignment with store objectives.
Anforderungen
- •Several years of practical and management experience
- •Completed training in the service sector
- •Basic knowledge of MS Office
- •Fluency in German and English
- •Authentic demeanour and trustworthy relationship
- •Entrepreneurial mindset and interest in innovative solutions
- •Confident demeanour in challenging situations
- •High level of flexibility for shifts
Deine Aufgaben
- •Enable team to create memorable shopping experiences.
- •Be accessible to customers and colleagues on the floor.
- •Participate in training and promotional activities.
- •Provide information flow to the sales team.
- •Empower team to achieve goals and make decisions.
- •Foster a culture of trust and respect within the team.
- •Resolve customer complaints and employee conflicts.
- •Organize, inform, motivate, and coach the sales team.
- •Protect team from mental stress and manage workload.
- •Communicate employment law breaches to authorities.
- •Align sales processes with objectives for optimal results.
Original Beschreibung
<div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Introduction Sentence</b></H2>
</div><div><p>For our Duty Free Shop at Hamburg Airport we are looking for a</p>
</div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Your new job includes</b></H2>
</div><div><p>As a member of our family-owned group of companies, you will be responsible for sales in our Heinemann Duty Free Shops, leading your team to success in the areas of service, customer satisfaction and sales. As a Sales Team Manager you will</p>
<ul>
<li>enable your team to provide travellers with a memorable shopping experience, convert them into loyal customers and inspire them for the long term</li>
<li>always be accessible to your customers and colleagues by being present on the floor, ensuring that decisions are made quickly and optimal solutions are found</li>
<li>participate in the training and implementation of promotional activities</li>
<li>provide a continuous flow of information to the sales team and take operational actions</li>
<li>empower your team to achieve goals and make decisions in their area of responsibility</li>
<li>foster a team culture of trust and respect, recognising performance and celebrating successes</li>
<li>resolve customer complaints and customer/employee conflicts</li>
<li>organise, inform, motivate and coach your sales team so that everyone can develop personally and professionally</li>
<li>protect your team from mental stress and health-damaging underload/overload, and are responsible for supporting change and leading the team through conflict</li>
<li>communicate breaches of employment law to the appropriate authority</li>
<li>maintain a constant focus on the store's objectives and align sales processes with the General Sales Manager to achieve the best possible results and optimise product availability </li>
</ul>
</div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Preferred Profile</b></H2>
</div><div><ul>
<li>Several years of practical and management experience in a retail or customer-facing environment, ideally with product knowledge in the perfumery, cosmetics and fine food sectors</li>
<li>Completed training in the service sector or comparable qualification</li>
<li>Basic knowledge of MS Office and inventory management</li>
<li>Fluency in German and English and ideally another foreign language</li>
<li>An authentic demeanour and trustworthy relationship with your staff, enabling your team to achieve set goals and make independent decisions in their own area of responsibility</li>
<li>An entrepreneurial mindset, an interest in innovative solutions and the ability to set, communicate and drive clear goals for the team</li>
<li>A confident demeanour in challenging situations and a good overview in managing sales and team processes to ensure the performance of your business at all times</li>
<li>A high level of flexibility to work early, late and weekend shifts </li>
</ul>
</div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Closure</b></H2>
</div><div><p>We welcome all people, regardless of age, ethnicity, nationality, gender identity, religion, ideology, sexual orientation, social background or disability.</p>
</div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">Competencies</H2>
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