You enhance sales performance through coaching, strategic planning, and collaboration with various teams. Your role involves monitoring call effectiveness and building strong customer relationships to drive overall sales excellence.
Anforderungen
- •Bachelor’s degree in business or marketing
- •Proven experience in sales management
- •Strong understanding of sales processes
- •Excellent communication skills
- •Ability to analyze data
- •Proficiency in CRM systems
- •Willingness to travel extensively
Deine Aufgaben
- •Collaborate with Sales Representatives and CES to enhance skills.
- •Conduct one-on-one coaching sessions using the Customer Focused Interaction Framework.
- •Perform regular field visits to observe sales calls and provide feedback.
- •Guide the team in creating effective call plans aligned with customer needs.
- •Ensure strategic planning of all sales calls for maximum impact.
- •Train and mentor the team on best practices for sales calls.
- •Emphasize building strong customer relationships in every interaction.
- •Monitor and evaluate sales call performance for actionable insights.
- •Assist in evaluating sales call outcomes and planning follow-ups.
- •Tailor follow-up plans to meet specific customer needs.
- •Track and report on follow-up activities for timely execution.
- •Develop metrics to measure coaching and training effectiveness.
- •Review sales performance data to identify trends for improvement.
- •Provide detailed reports and recommendations to senior management.
- •Foster collaboration with marketing and customer service departments.
- •Share insights and best practices to drive sales excellence.
- •Collaborate with Franchise leads and Commercial Operations Team for strategy alignment.
Deine Vorteile
Challenging work environment
Varied international work
Paid parental leave for 12 weeks
Company pension plan
Free HPV vaccination
Company doctor services
Employee referral program
Annual bonus and recognition bonuses
Discounted fitness program
Pharmacy and wholesale discounts
Original Beschreibung
# (Field-based) Sales Excellence Manager (m/f/d)
**AUT - Vienna - Icon** | **Full time** | **Remote**
***(Field-based) Sales Excellence Manager (m/f/d)***
We are seeking a dynamic and experienced Field-Based Sales Excellence Manager to join our team. This role is pivotal in driving sales performance and enhancing customer engagement through effective coaching and development of Sales Representatives and Customer Engagement Specialists (CES). The ideal candidate will leverage the Customer Focused Interaction Framework to ensure excellence in call planning, sales call execution, and follow-up evaluation and planning. The role is reporting to the Executive Director, Business Unit Oncology.
**Key Responsibilities:**
* **Coaching and Development:**
* Work closely with Sales Representatives and CES to enhance their skills and performance.
* Provide one-on-one coaching sessions based on the Customer Focused Interaction Framework.
* Conduct regular field visits to observe sales calls and provide constructive feedback.
* **Call Planning:**
* Guide the team in developing effective call plans that align with customer needs and business objectives.
* Ensure that all sales calls are strategically planned to maximize impact and outcomes.
* **Sales Call Excellence:**
* Train and mentor the team on best practices for conducting sales calls.
* Emphasize the importance of building strong customer relationships and delivering value in every interaction.
* Monitor and evaluate sales call performance, providing actionable insights for improvement.
* **Evaluate and Plan Follow-Up:**
* Assist the team in evaluating the outcomes of sales calls and planning appropriate follow-up actions.
* Ensure that follow-up plans are tailored to the specific needs and preferences of each customer.
* Track and report on follow-up activities to ensure timely and effective execution.
* **Performance Monitoring:**
* Develop and implement metrics to measure the effectiveness of coaching and training initiatives.
* Regularly review sales performance data to identify trends and areas for improvement.
* Provide detailed reports and recommendations to senior management.
* **Collaboration:**
* Foster a collaborative environment by working closely with other departments, including marketing and customer service.
* Share insights and best practices across the organization to drive overall sales excellence.
* Strong collaboration with the 3 Franchises leads and Commercial Operations Team to align strategies and ensure cohesive execution of sales initiatives.
**Qualifications & Experience**
* **Bachelor’s degree in business, marketing, or a related field within a regulated industry.**
* **Proven experience in a sales management or coaching role, preferably in a field-based capacity.**
* **Strong understanding of sales processes and customer engagement strategies.**
* **Excellent communication and interpersonal skills.**
* **Ability to analyze data and provide actionable insights.**
* **Proficiency in using CRM systems and other sales tools.**
* **Willingness to travel extensively to support field-based activities.**
**What we offer**
* **Exciting and challenging field of work in a constantly developing organization.**
* **Varied work in an internationally operating company.**
* **Paid parental leave for mothers and fathers amounting to 12 weeks provided by the company.**
* **Attractive company pension.**
* **Free HPV vaccination.**
* **Company doctor.**
* **Employee referral program.**
* **Annual bonus as well as employee recognition bonuses during the year.**
* **Discounted fitness offer.**
* **Pharmacy discounts, wholesale discounts, etc..**
We offer an attractive salary, outstanding social benefits and an exciting work environment with varied tasks in an international environment. The minimum annual salary for this position is **EUR 91.000.-** and varies according to the qualifications and experience of the successful candidate.
**Employee Status:**
Regular
**Relocation:**
No relocation
**VISA Sponsorship:**
No
**Travel Requirements:**
No Travel Required
**Flexible Work Arrangements:**
Remote
**Shift:**
Not Indicated
**Valid Driving License:**
No
**Hazardous Material(s):**
N/A
**Required Skills:**
Adaptability, Adaptability, Agile Methodology, Coaching Feedback, Collaborative Development, Communication, Consumer Relations, Cross-Functional Teamwork, Cross-Team Coordination, Customer Engagement, Customer Experience Management, Customer Loyalty, Customer Relationship Management (CRM), Customer Service Management, Customer Value Management, Health Care Systems, Management Process, Market Access, Market Development, Market Research, Molecular Oncology, Oncology Marketing, Operational Execution, People Leadership, Performance Measurement {+ 5 more}
**Preferred Skills:**
**Job Posting End Date:**
08/21/2025