You engage with customers to deliver an outstanding shopping experience while meeting sales goals. Your role involves enhancing product knowledge, building relationships, and effectively managing store operations.
Anforderungen
- •2+ years' retail experience
- •Computer skills in retail systems
Deine Aufgaben
- •Partner with management to achieve sales targets.
- •Enhance brand and product knowledge consistently.
- •Develop selling skills to meet customer needs.
- •Maximize sales opportunities across all categories.
- •Promote the Retail Excellence Program to clients and staff.
- •Build strong relationships through effective communication.
- •Deliver exceptional customer service to meet expectations.
- •Act as a brand ambassador for new and VIP customers.
- •Provide a luxurious Versace experience to boost loyalty.
- •Create an elevated customer experience before and after sales.
- •Capture customer data regularly.
- •Maintain long-term customer relationships proactively.
- •Help organize in-store and promotional events.
- •Manage the boutique’s community outreach program.
- •Ensure effective stock management and operational duties.
- •Comply with operational and company policies.
- •Maintain store presentation and visual merchandising standards.
Original Beschreibung
# Sales Associate
**Frankfurt** | **Full time**
GV-VERSACE Frankfurt Goethestr.
**WHAT YOU WILL DO**
The Sales Associate will join our team reporting to the Store Manager. You will build relationship with customers and maximize sales opportunity, whilst maintaining store standards in terms of image, product and operations, and delivering the Versace customer experience.
**Business Development & Client Management**
* Partner with management team to strategically achieve sales targets
* Strive to always increase brand and product knowledge
* Master selling skills to satisfy customer needs
* Take action to maximize the sales opportunity on all categories
* Embrace and promote our Retail Excellence Program with both clients and staff
* Build strong partnerships with clients, peers, and management through effective communication
* Ensure superlative customer service standards, to meet customer expectations
* Act as brand ambassador to build relationships with new customers and VIP clientele
* Deliver the ultimate Versace experience to increase customer loyalty
* Drive results through delivering an elevated customer experience both during and after sale service
**CRM**
* Capture customer data all the time
* Proactively take possible actions to maintain a long-term relationship with customers
* Participate in the organization of In-store & Promotional events
* Implement and manage the boutique’s community outreach program to maintain active social relationships with clients
**Operations**
* Ensure the stock and the backroom are effectively managed and operational duties are met (goods receiving, transferring, stock take, stock arrangement, reporting etc.)
* Remain in compliance with operational and company policies and procedures
* Ensure store presentation and visual merchandising standards are maintained according to company directives and participate to VM set-up
**YOU’LL NEED TO HAVE**
* 2 + years’ experience in retail – luxury experience preferred
* Computer skills to include operation of retail sales system, Word, Excel and email
**WE’D LOVE TO SEE**
* An entrepreneur with the ability to drive results
* Well connected with a strong ability to engage
* Elevated customer service skills; a true fashion expert with a passion for sales
* Exceptional verbal and written communication skills
* A positive, outgoing, high-energy personality able to thrive within a high paced environment
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At Capri, we are all responsible for creating a diverse and inclusive workplace. We try to inspire change and growth within each other and believe success is a result that comes from our differences. Capri is proud to be an equal opportunity employer committed to inclusivity regardless of age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. M/D/F/V