Retail Service Development Lead(m/w/x)

Vollzeit

Senior

Keine Angabe

Holzkirchen, Cham

Nejo KI-Zusammenfassung

In this role, you will enhance the service experience across retail stores by implementing new service products and auditing service quality. Your daily responsibilities will involve collaborating with various teams to drive revenue opportunities and ensure alignment with business goals.

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Anforderungen

•Service experience with electro-mechanical systems
•Familiarity with technical support needs of retailers
•Proven experience in rolling-out service education programs
•Experience reducing field failure rates and customer downtime
•Responsibility for hitting revenue targets from service plans
•Natural communicator and influencer
•5+ years experience in the motor/bicycle industry
•Proven experience building or scaling service programs
•Strong understanding of bicycle mechanics and customer service
•Project management experience or certification
•Excellent interpersonal and influencing skills
•Analytical mindset for performance assessment
•Willingness to travel domestically up to 30%
•Passion for bikes and making an impact for riders
•University degree or diploma in relevant field
•Experience with service leveling or certification programs
•Project management certification (PMP, PMI)
•Background in adult education or training development
•Familiarity with Confluence, Jira, Salesforce
•Familiarity with CRM or service management tools
•Multilingual is a plus

Bachelor-Abschluss

Berufserfahrung

5 Jahre

Deine Aufgaben

•Drive improvements in service maturity and revenue
•Elevate the service experience at retail stores
•Deploy new service products
•Audit service quality at bike shops
•Create initiatives to reward premium service retailers
•Roll out revenue-driving service products
•Support proactive field service campaigns
•Benchmark brand service experience through store visits
•Conduct surveys and retail panel reviews
•Develop a tiered service-level system for retailers
•Define store requirements, capabilities, and standards
•Drive adoption of a global retail service education program
•Focus on diagnostic training and service standards
•Create and manage an audit system for retailer performance
•Track performance metrics and conduct mystery shops
•Deliver KPIs and report to the team
•Identify and execute service-based revenue opportunities
•Partner with Service Operations for gap analyses
•Identify improvement opportunities in systems and training
•Champion service management needs of retailers and riders
•Submit system requirements to digital teams
•Update preventative maintenance plans with field service experts
•Align service initiatives with sales, marketing, and product teams

Tools & Technologien

ConfluenceJiraSalesforce

Sprachen

Englisch – verhandlungssicher

Deutsch – Grundkenntnisse

Französisch – Grundkenntnisse

Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens Specialized Europe GmbH erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.

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