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Resident Manager(m/w/x)

Accor
Wien

You oversee hotel operations, ensuring guest satisfaction and employee development while managing accounting and quality standards. Collaboration on budgeting and serving as a brand ambassador are also key aspects of this role.

Anforderungen

  • •Hotel or service-related training
  • •Several years of experience in rooms area
  • •At least 2 years of experience as Operations Manager
  • •High service and service orientation
  • •Proficient knowledge of hotel management systems
  • •Very good knowledge of English

Deine Aufgaben

  • •Manage hotel operations focusing on front office and housekeeping.
  • •Act as hotel and brand ambassador.
  • •Oversee employee management, development, and retention.
  • •Serve as the main contact for guest satisfaction.
  • •Handle preparatory and payroll accounting.
  • •Implement and enhance quality standards.
  • •Take on responsibilities as managing director under commercial law.
  • •Collaborate on budget and forecasting with the Cluster General Manager.

Deine Vorteile

Pleasant working atmosphere
Plannable working hours
Employee rates at Accor hotels
Above-tariff salary
Above-tariff holiday entitlement
Public holiday bonuses
Employee catering
Staff parties

Original Beschreibung

## Job Description **We are looking for you to join our management team as a Resident Manager!** We are looking for a committed and independent personality who will keep our hotel on course for growth and work with us to develop and implement new and efficient processes. Together with you, we would like to further establish the hotel on the Viennese hotel market and shake up the old dust to let the hotel shine in new splendour. **Your tasks:** Operational management of our hotel with a focus on front office and housekeeping Hotel and brand ambassador Management, development and retention of employees Contact person for our guests, including ensuring guest satisfaction Preparatory accounting & payroll accounting Implementation and further development of our quality standards Assuming responsibility as managing director under commercial law Budget and forecasting in collaboration with our Cluster General Manager ## Qualifications **What do you bring with you?** Hotel or service-related training or studies Several years of experience in the rooms area (Rooms Division Manager or Front Office Manager, ...) at least 2 years of professional experience as Operations or Hotel Manager or similar is desirable High service and service orientation proficient knowledge of hotel management systems very good knowledge of English ## Additional Information A pleasant working atmosphere Plannable working hours Employee rates in all associated Accor hotels Above-tariff salary Above-tariff holiday entitlement Public holiday bonuses Employee catering Staff parties You feel addressed? Then we are looking for you!
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