Banque Lombard Odier & Cie SA
Réceptionniste(m/w/x)
Vollzeit
Berufserfahren
Keine Angabe
Genf
FO
Four Seasons12 Tage
Reservations & Communications Agent(m/w/x)
Vollzeit
Keine Angabe
Genf
Nejo KI-Zusammenfassung
As a Reservations & Communications Agent, you will manage guest reservations and communications to ensure a seamless experience. Your day will involve responding to inquiries, handling complaints, and collaborating with various teams to uphold high standards.
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Anforderungen
- •Proficiency in French and English
- •Familiarity with PMS Opera, Excel, Word, Outlook, Teams, and reservation platforms
- •Pleasant, professional telephone manner
- •Ability to articulate hotel features to maximize conversion
- •High integrity and discretion
- •Ability to perform under pressure
- •Strong teamwork
- •Ability to work varied schedules, including weekends
Keine Angabe
Deine Aufgaben
- •Capture sales from incoming reservation calls and messages
- •Reply to guest inquiries about accommodations and hotel information
- •Articulate the hotel’s features and benefits to close bookings
- •Contact guests or travel planners to clarify preferences and special requests
- •Handle guest complaints promptly and professionally
- •Confirm and guarantee non-guaranteed reservations
- •Clear waitlists and manage cancellations and no-shows
- •Ensure daily confirmations are sent and information is registered
- •Collaborate with Sales & Marketing on group management and file updates
- •Answer incoming calls and FS Messenger inquiries, routing them appropriately
- •Operate PBX systems, including wake-up call procedures
- •Maintain discretion regarding hotel clients and employees
- •Respond promptly to emergency requests and follow crisis management protocols
- •Maintain accuracy of the Golden & PMS database
- •Ensure correct market segmentation for reservations
- •Create tickets to merge duplicate profiles in the database
- •Manage general reservations email and respond appropriately
- •Achieve targeted goals in Hotel Mystery Shopping calls
- •Act according to the crisis management plan in emergencies
- •Be aware of hotel Fire and Emergency Procedures
- •Comply with Four Seasons standards for sales, marketing, and hygiene
- •Maintain inventory of department supplies and order stationery
- •Engage in professional development and training sessions
- •Demonstrate active listening and prepare organized action plans
- •Perform other tasks as assigned by hotel management
- •Work efficiently in a high-pressure environment
- •Demonstrate professionalism and integrity in all interactions
- •Uphold quality standards related to the role
Tools & Technologien
PMS OperaExcelWordOutlookTeams
Sprachen
Französisch – verhandlungssicher
Englisch – verhandlungssicher
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens Four Seasons erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
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