Remote Engineer - Genomics(m/w/x)

# Remote Engineer (m/f/d) - Genomics **Germany-Waldbronn** | **Full time** ## Job Description The primary focus of the **Remote Engineer (m/f/d)** is to provide customers with **post-sales technical support on our portfolio including NGS, Microarray and qPCR along with the associated application**.  You are responsible for providing technical support for these products remotely by phone, email, and other remote support tools. Your goal is to understand customers' problems, recommend solutions to meet their needs, and ensure customer success and satisfaction. **Principle Duties/Responsibilities:** * Providing high level of technical application support related to our Agilent's solutions * Remote troubleshooting on NGS-, Microarray-, qPCR- and classic molar biology-solutions * Analysis of NGS-, Microarray- and qPCR-data related to various applications * Acting as a scientific consultant for our Genomics customers * Providing consolidated feedback to R&D and marketing teams regarding product features. * Document customer interactions using our internal ticketing systems and comply with company processes for complaint handling. * Provide internal and external scientific trainings on Agilent's Genomics solutions **This position is preferably based in our Waldbronn office in Germany (hybrid model), but can also be based** **anywhere in Europe where Agilent has an entity.** ## ## Qualifications * PhD Degree in Molecular Biology or equivalent * Proven NGS wet-lab experience (DNA-seq, RNA-seq); library prep, target enrichment, and familiar with loading and running sequencers are necessary * Experience with NGS data analysis, familiarity with informatics tools, and pipelines is strongly desired * Knowledge of and experience with Microarrays and/or qPCR is a plus * Practical experience working in a clinical lab is an advantage * Fluency in German and English is required. **We offer:** * Agilent offers core global benefits to all staff - but in addition to these, the business offers, Stock Purchase Plan, Life Insurance, Pension, Healthcare, Employee Assistance Program, Holiday, and Company activities (these may vary from country to country) * An opportunity for you to grow within a world-class company to develop your skills. * An independent job among good colleagues, in a growth orientated conglomerate. You will become part of a caring and fast paced environment, built on integrity, information, and trust. * Be part of a company where we value quality in the solutions we deliver to our customers, with our employees and in relation to the processes we work with. * A dedication to work/life balance. **Additional Details** This job has a full time weekly schedule. It includes the option to work remotely. Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. ## Travel Required: Occasional ## Shift: Day ## Duration: No End Date ## Job Function: Services & Support