You manage front desk operations, creating a welcoming environment for visitors while addressing inquiries, coordinating events, and upholding security protocols. Your role facilitates smooth communication and supports administrative tasks.
Anforderungen
- •Experience in Corporate or 5* Hotel Reception
- •Independent and self-managing worker
- •Strong customer service skills
- •Professional telephone manner and communication skills
- •Ability to use initiative under pressure
- •Strong team player with multi-tasking ability
- •Flexible approach to departmental requirements
- •Good educational background and command of English
- •Good sense of humor and approachable personality
Deine Aufgaben
- •Serve as the primary contact for visitors.
- •Provide directions and answer inquiries.
- •Promote health and safety measures.
- •Monitor visitor access and enforce entry protocols.
- •Liaise with security to maintain a secure environment.
- •Act as a brand ambassador and deliver customer service.
- •Address complaints in a professional manner.
- •Receive and distribute incoming mail and packages.
- •Coordinate and track outgoing couriers and shipments.
- •Ensure security in handling confidential mail.
- •Manage the phone system and direct calls.
- •Maintain a clean and organized lobby area.
- •Assist in planning and executing events and meetings.
- •Collaborate with teams and vendors for seamless experiences.
- •Provide general administrative support and manage supplies.
- •Assist with scheduling appointments and travel arrangements.
- •Maintain accurate records related to reception operations.
- •Perform additional duties as required.
Deine Vorteile
Monthly gross salary of 2.570,00 €
Collaborative work environment
Opportunities for personal growth
Recognition of achievements
Skill enhancement and career advancement
Original Beschreibung
# Receptionist (m/f/d)
**Vienna, AUT** | **Full time** | **On-site**
For our location in Vienna, we are looking for a
**Receptionist** (m/f/d)
The Receptionist will serve as the first point of contact for visitors and employees, ensuring a positive and welcoming experience for all. The key responsibilities are:
**Welcoming and Greeting:**
* Serve as the primary point of contact for all visitors and employees entering the lobby area.
* Provide directions, answer inquiries, and assist with general information about the premises.
* Work in accordance with health and safety measures and promoting a culture of safety amongst colleagues, contractors and vendors
**Access Control and Security:**
* Ensure the security and safety of the premises by monitoring visitor access and enforcing entry protocols, including visitor registration and badge issuance.
* Liaise with security personnel to maintain a secure environment and report any suspicious or unauthorized activities.
**Customer Service:**
* Act as a brand ambassador, reflecting the company's values and delivering exceptional customer service at all times.
* Address any complaints or issues in a professional and timely manner.
**Mail and Package Management:**
* Receive and distribute incoming mail, packages, and deliveries.
* Coordinate and track outgoing couriers and shipments.
* Ensure accuracy and security in handling confidential or sensitive mail.
**Reception and Front Desk Operations:**
* Manage the phone system and direct calls to the appropriate individuals or departments
* Maintain a clean and organized lobby area, including managing visitor seating arrangements and coordinating with the facilities team for maintenance or repairs.
**Event Coordination and Support:**
* Assist in the planning and execution of events, meetings, and conferences, including room reservations, setup and catering.
* Collaborate with internal teams and vendors to ensure a seamless experience for all participants.
**Administrative Support:**
* Provide general administrative support, including managing office supplies, equipment, and inventory, order of breakroom consumables.
* Assist with scheduling appointments, managing calendars, and organizing travel arrangements as required.
* Maintain accurate records and documentation related to reception and lobby operations.
* Perform and provide additional duties and support, as required.
**Skills & Experience**
* Experience of working within a Corporate or 5\* Hotel Reception environment
* Independent and self-managing worker
* Strong customer service skills- a great networker
* Professional/confident telephone manner and excellent oral & written communication skills, good computer literacy.
* Ability to use initiative and remain calm under pressure.
* A strong team player with the ability to multi-task & prioritize work commitments.
* Flexible approach to departmental requirements.
* Good educational background & a solid command of written & spoken English
* Good sense of humor & an approachable personality
**Our offer**
* A monthly gross salary of 2.570,00 € (overpayment possible depending on qualifications)
* Working together at eye level
* Space for personal growth, not only for work
* Acknowledgement of achievements
* The opportunity to enhance your skills and advance your career locally as well as regionally