You create a welcoming atmosphere for guests while managing check-ins and inquiries. Your role involves maintaining records, providing information, and ensuring the front desk is organized and efficiently run.
Anforderungen
- •Strong German communication skills (minimum B2 level)
- •Fluency in English, both spoken and written
- •Background in hospitality or hotel front office roles
- •Professional on phone calls
- •Friendly and guest-focused mindset
- •Flexibility to work in shifts, including late and weekend shifts
- •Additional language skills in French or Spanish are a plus
Deine Aufgaben
- •Create a warm and professional first impression.
- •Handle check-ins, check-outs, and reservation verifications.
- •Manage guest inquiries, calls, and requests efficiently.
- •Maintain accurate guest records and safeguard confidentiality.
- •Provide information about apartments, services, and local tips.
- •Keep the front desk area organized and stocked.
- •Operate tools like Hostaway, email, and scheduling platforms.
Deine Vorteile
Flexible working hours
Free drinks and snacks
Subsidized Qualitrain subscription
Access to mental health support
Free yearly apartment stay
Choice between Windows or Macbook
Yearly company offsites and events
Original Beschreibung
## Receptionist (f/m/x)
**Join us as a Receptionist** and be part of our journey as we expand across new markets. In this role, you'll be the welcoming face of Arbio and a key contributor to our guest experience, helping us deliver high standards in every interaction.
**You will have an impact on:**
* Creating a warm and professional first impression for our guests
* Handling check-ins, check-outs, and reservation verifications
* Managing guest inquiries, calls, and requests with care and efficiency
* Maintaining accurate guest records and ensuring confidentiality
* Providing info about our apartments, services, and local tips
* Keeping the front desk area organised and stocked
* Operating tools like Hostaway, email, and scheduling platforms
## Requirements
**What you will add to our Crew:**
* Strong **German** communication skills (minimum B2 level) and fluency in **English**, both spoken and written
* Background in hospitality or hotel front office roles
* You’re comfortable and professional on phone calls
* A friendly, organised, and guest-focused mindset
* Additional language skills in French or Spanish are a plus
* Flexibility to work in shifts, including**late and weekend shifts**
**Our current benefits**
* **Work Environment & Support:** Flexible working hours with a flexible work set-up combining office & remote work
* **Food & Beverage:**Free drinks, fruit and veggie baskets, beer, and pizza after All Hands
* **Sport:**Subsidized Qualitrain Subscription (includes: unlimited Beat81 classes, Holmes Place, Yoga studios, Boulder Halls, etc.
* **Mental Well-being:** Access to our mental health platform offering regular 1o1 sessions with coaches, trainers and psychologists
* **Travelling:** Free yearly stay in one of our apartments of your choice
* **Tech:**Possibility to choose between Windows Lenovo or Macbook
* **Culture:**Yearly Company Offsites, regular team events, Christmas party, summer party, budget for your birthday
**What joining our team means for you**
You will be part of a dynamic team of top-tier professionals from every domain, all united by a relentless drive. We are dedicated to nurturing and pushing each of our team members to unleash the best version of their professional selves. We believe in a culture of trusted ownership, caring meritocracy, and constructive feedback where we elevate each other while constantly challenging the status quo. Join a dynamic, young company with an entrepreneurial culture operating at lightning speed — with eyes set on global horizons!