You manage ServiceNow projects by developing plans, coordinating with stakeholders, and ensuring timely delivery. Your role includes mentoring team members, facilitating communication, and optimizing project outcomes using best practices.
Anforderungen
- •Bachelor's degree in Business or IT
- •Multiple years of experience in IT Project Management
- •Multiple years of experience with ServiceNow
- •Demonstrated experience collaborating with customers
- •Strong conceptional skills
- •Strong communication skills
- •Fluent in English, German is an advantage
- •SAP, Salesforce and MS Platform knowledge are an advantage
- •Certifications such as Prince2, Scrum Master, PMP are beneficial
Deine Aufgaben
- •Develop comprehensive project plans for ServiceNow.
- •Coordinate with stakeholders to gather requirements.
- •Identify and mitigate project risks and issues.
- •Provide guidance and mentorship to team members.
- •Foster a collaborative and innovative work environment.
- •Serve as the primary contact for project stakeholders.
- •Facilitate meetings and workshops for stakeholder alignment.
- •Manage stakeholder expectations and ensure satisfaction.
- •Establish quality standards for ServiceNow implementations.
- •Conduct regular reviews to verify compliance with standards.
- •Implement corrective actions to optimize project outcomes.
- •Develop change management strategies for user adoption.
- •Provide training and support to end-users.
- •Solicit feedback to enhance ServiceNow capabilities.
- •Oversee planning and delivery of ServiceNow projects.
- •Allocate resources and delegate tasks effectively.
- •Make decisions and resolve conflicts during projects.
- •Act as a liaison between teams and senior management.
- •Ensure project activities align with organizational goals.
- •Champion best practices for ServiceNow implementations.
- •Evaluate project performance and identify optimization areas.
- •Collaborate with external partners for project success.
- •Uphold ethical standards and promote accountability.
Original Beschreibung
## Job Description
* Develop comprehensive project plans outlining scope, objectives, timelines, and resource requirements for ServiceNow implementations.
* Coordinate with stakeholders to gather requirements and define project deliverables.
* Identify and mitigate project risks, issues, and dependencies to ensure timely project delivery.
* Provide guidance, support, and mentorship to team members throughout the project lifecycle.
* Foster a collaborative and productive work environment conducive to innovation and continuous improvement.
* Serve as the primary project point of contact for stakeholders, providing regular project updates and addressing concerns or inquiries.
* Facilitate stakeholder meetings, workshops, and presentations to ensure alignment with project goals and objectives.
* Manage stakeholder expectations and ensure customer satisfaction through effective communication and relationship management.
* Establish quality standards and performance metrics to assess the success and effectiveness of ServiceNow implementations.
* Conduct regular reviews and audits to verify compliance with project requirements, industry standards, and best practices.
* Implement corrective actions and process improvements as needed to optimize project outcomes and deliverables.
* Develop change management strategies and communication plans to facilitate user adoption and acceptance of ServiceNow solutions.
* Provide training and support to end-users to promote self-sufficiency and maximize the value of ServiceNow functionalities.
* Solicit feedback and insights from stakeholders to identify areas for enhancement and refinement of ServiceNow capabilities.
* Oversee the planning, execution, and delivery of ServiceNow projects, ensuring adherence to project timelines and budgets.
* Allocate resources and delegate tasks effectively to ensure efficient project execution.
* Make decisions and resolve conflicts that may arise during the project lifecycle.
* Act as a liaison between project teams, stakeholders, and senior management, providing regular updates on project progress and addressing any issues or concerns.
* Ensure that project activities align with organizational goals, policies, and procedures.
* Champion best practices and standards for ServiceNow implementation projects, driving continuous improvement and innovation.
* Evaluate project performance and outcomes, identifying areas for optimization and enhancement.
* Collaborate with vendors, consultants, and other external partners to leverage expertise and resources for project success.
* Uphold ethical standards and promote a culture of integrity, professionalism, and accountability within the project team and across the organization.
## Qualifications
* Bachelor's degree in Business, Engineering, IT, Science, or other technical qualification
* Multiple years of experience in IT Project Management, IT Product Management
* Multiple years of experience with ServiceNow
* Demonstrated experience effectively collaborating with customers and cross-functional teams to deliver superior business outcomes
* Strong conceptional skills
* Strong communication skills
* Fluent in English, German is an advantage
* SAP, Salesforce and MS Platform knowledge are an advantage
* Certifications such as Prince2, Scrum Master, PMP are beneficial
## Additional Information
* **This position offers Hybrid working conditions and is subject to change at any time.**
* **Candidate is required to work in the Zurich office 4 days per week with 1 day being remote.**
* **This position does not offer Visa Sponsorship opportunities.**
Join our team and experience the excitement of working in a dynamic, multicultural environment while embracing new technologies and advancing your career in IT, to become a proficient IT professional while making a tangible impact on our organization's success.