Product Manager Customer Care & Customer Experience(m/w/x)

## Your Tasks * Owning the strategic direction of the Customer Care and CX product * Managing complexities arising from multiple delivery teams and stakeholders * Leading the translation of business goals into ambitions on a complex level * Evaluating customer insights to guide product development * Communicating objectives and roadmap areas for complex products * Acting as a span breaker to ensure effective communication flow across teams * Ensuring effective discovery and delivery processes within complex products * Managing expectations and stakeholder relationships at a senior business level ## Your Profile * Expertise in managing complex products at a strategic level * Experience in fostering a transparent and trust-based work environment * Strong management skills with the ability to exemplify company values and principles * Competence in providing constructive feedback and support * Capability to plan and execute strategies within a 1–3-year horizon, with flexibility for tactical adjustments over shorter periods ## Additional Benefits ## Job Infos ​Location: Ingolstadt MediaMarktSaturn Retail Group Department: HQ - Customer Experience & Customer Care Entrylevel: Professional Level Type of Employement: Full Time Working Hours: 37,5 Persona: Job Requisition HQ Employee Recruiter: Lea Theresa Ellerich