You will lead the deployment and enhancement of AI voice solutions, collaborating with teams to integrate technology while monitoring performance and staying updated on industry trends.
Anforderungen
- •Proven experience in product management
- •Strong understanding of telephony services
- •Solid understanding of Large Language Model applications
- •Excellent communication skills
- •Ability to work with cross-functional teams
- •Strong analytical skills
- •Experience in international product roll-outs
Deine Aufgaben
- •Lead international roll-out of AI voice bot.
- •Enhance customer service efficiency and quality.
- •Scale and optimize AI chatbot deployment.
- •Collaborate with teams to integrate AI solutions.
- •Develop strategic roadmap for conversational AI.
- •Align products with business goals and customer needs.
- •Monitor performance metrics for data-driven improvements.
- •Stay updated on trends in conversational AI.
Deine Vorteile
Home office flexibility
Educational budget
Team and company events
Original Beschreibung
## Job Description
* Lead the international roll-out and continuous improvement of our AI voice bot to significantly enhance customer service efficiency and quality.
* Scale and optimize our AI chatbot, ensuring its successful deployment across international markets.
* Collaborate with cross-functional teams to integrate AI solutions seamlessly into our existing customer service infrastructure.
* Develop and execute a strategic roadmap for conversational AI products, aligning with business goals and customer needs.
* Monitor and analyze performance metrics to drive data-driven improvements and innovations.
* Stay current with industry trends and advancements in conversational AI and telephony services
## Qualifications
* Proven experience in product management, specifically in conversational AI or related fields.
* Strong understanding of telephony services, with experience in solutions like Twilio for building call flows with multiple queues.
* Solid understanding and/or experience with Large Language Model (LLM) applications for conversational AI.
* Excellent communication skills, capable of conveying complex technical concepts to both technical and non-technical audiences.
* Ability to work effectively with cross-functional teams in an agile environment.
* Strong analytical skills, with the ability to use data and metrics to back up assumptions and drive decision-making.
* Experience in international product roll-outs and managing diverse stakeholder expectations.
## Additional Information
* Your life-work balance and home office are part of our culture, you can work from home up to 5 days a week, regular days in the office are encouraged.
* Be part of Europe's leading digital automotive platform!
* Educational budget for your personal growth.
* Team and company events like International Nights, Company Party and more.
* More than 100 different nationalities make up for a truly international and diverse working environment.
*Contact*
*Marija Dimitrova*
*At AUTO1 Group we live an open culture, believe in direct communication, and value diversity. We welcome every applicant; regardless of gender, ethnic origin, religion, age, sexual identity, disability, or any other non-merit factor.*
*#LI-A1*