Principal Product Manager - Customer Facing Experience(m/w/x)

# Principal Product Manager - Customer Facing Experience - Lounge by Zalando (all genders) **Berlin** | **Full time** **THE ROLE & THE TEAM** We’re looking for a passionate product professional to join us in our mission to create joy in discovering daily deals in fashion and lifestyle! As Zalando’s second biggest customer facing destination, Lounge by Zalando is more than just an online shopping club. We're a dynamic company within the Zalando family, driven by a passion for creating exceptional customer experiences and innovating the future of the online Offprice market. We champion data-driven decision-making, empower our teams to experiment and innovate, and are committed to the professional growth of every employee. As Principal Product Manager in our Customer Facing Applications Team, you will be owning the product vision and strategy for your product domain and directly shape the experience for 8 million customers. Your decisions will have an immediate impact on customer lifetime value and the overall growth of Lounge by Zalando. You will be equipped to explore and implement cutting-edge technologies, including AI and personalization, to drive innovation and to take bold risks to learn and iterate fast. **INCLUSIVE BY DESIGN** At Zalando, our vision is to be inclusive by design. And this vision starts with our hiring - we do not discriminate on the basis of gender identity, sexual orientation, personal expression, ethnicity, religious belief, or disability status. You are welcome to leave out your picture, age, or marital status from your application. We only assess candidates on their qualifications and merit. We want to provide you with a great candidate experience. Feel free to inform us of any accommodations you may need, so we can best support you throughout the hiring process. **WHAT WE'D LOVE YOU TO DO (AND LOVE DOING)** * **Focus on Vision & Execution:** Define and champion a compelling long-term product vision and strategy for a broad problem space, while simultaneously driving rapid, iterative execution and delivery of impactful improvements that contribute to that vision. * **Fast Paced Innovation:** Challenge existing paradigms and introduce outside-the-box solutions that leverage state-of-the art technologies, taking an MVP approach to smartly de-risk and ensuring speedy progress * **Customer Obsessed & Data-Driven Decision Making**: Leverage data-driven insights and experimentation to inform product decisions, always working backwards from a deep customer understanding and empathy * **Owning Your Product and Team**: Take full ownership for the ROI of your product and cross-functional team, including owning and managing the backlog, driving collaboration across the organisation and maximizing velocity * **Promote & Influence**: Foster strong collaboration and communication across the organization, including senior management, to secure buy-in and support for your product priorities * **Mentor & Shape:** Coach more junior product colleagues and work with the wider product and tech community to continuously lift the bar in our product development and culture **WE'D LOVE TO MEET YOU IF....** * **Proven track record in delivering impactful and innovative B2C products:** You bring 7+ years experience in product management with the majority of your time spent on consumer facing products (e-commerce sector is a plus) * **Product management mastery:** You have a deep understanding and competence across the entire product development lifecycle and can leverage a diverse playbook of methods across all 4Ds to identify & ship impactful product improvements * **Highly analytical and structured problem solver:** You leverage quantitative and qualitative data to identify customer insights, inform product strategy, and drive measurable results. You are comfortable working with ambiguity and structuring down any new problem into a logical framework others can follow * **Exceptional communication and collaboration skills:** You excel in communication and know how to navigate large-scale, diverse stakeholder landscapes to unblock execution * **Experience working with applied science** teams to develop and launch AI-powered, state-of-the art product features * **Fluent in English** (written and spoken) **OUR OFFER** Zalando provides a range of benefits, here’s an overview of what you can expect. Ask your Talent Acquisition Partner to learn more about what we offer. * Employee shares program * 40% off fashion and beauty products sold and shipped by Zalando, 30% off Zalando Lounge, discounts from external partners * 2 paid volunteering days a year * Hybrid working model with 60% remote per week, actual practice is up to each team to best support their collaboration * Work from abroad for up to 30 working days a year * 27 days of vacation a year to start * Relocation assistance available (subject to prior agreement) * Family services, including counseling and support * Health and wellbeing options (including Gympass) * Mental health support and coaching available