Devoteam
ServiceNow Consultant - Customer Service Management (CSM)(m/w/x)
Vollzeit
mit Homeoffice
Keine Angabe
München
SE
ServiceNow6 Tage
Principal Business Process Consultant - German speaking(m/w/x)
Vollzeit
mit Homeoffice
Senior
AI/ML Job
Keine Angabe
München
Nejo KI-Zusammenfassung
In this role, you will serve as a strategic advisor, leading CRM process re-engineering and ensuring the successful delivery of complex engagements. You will collaborate with senior stakeholders, optimize business processes, and leverage AI tools to enhance customer engagement and operational efficiency.
Lass KI die perfekten Jobs für dich finden!
Lade deinen CV hoch und die Nejo-KI findet passende Stellenangebote für dich.
Anforderungen
- •Experience in leveraging AI in work processes
- •Deep experience in CRM business process consulting
- •Expertise in CRM workflows and industry-specific solutions
- •Proven ability to define and deploy CRM processes
- •German language skills
- •Familiarity with ServiceNow Now Assist and AI-enabled CRM
- •Strong communication, presentation, and stakeholder management skills
- •Ability to analyze and recommend CRM strategies
Keine Angabe
Berufserfahrung
ca. 4 – 6 Jahre
Deine Aufgaben
- •Lead end-to-end CRM process re-engineering
- •Ensure successful delivery of complex CRM engagements
- •Influence senior stakeholders on CRM strategies
- •Align business processes with CRM solutions
- •Drive measurable outcomes across customer experience workflows
- •Partner with senior stakeholders to define CRM vision and roadmap
- •Lead discovery workshops on CRM workflows
- •Translate business objectives into functional specifications and user stories
- •Analyze existing CRM processes and identify gaps
- •Implement automation using ServiceNow CRM capabilities
- •Advocate for CRM best practices and share insights with product teams
- •Provide guidance to ensure CRM solutions align with compliance and scalability
- •Coach and mentor junior BPCs on CRM solutioning
- •Collaborate with Technical Consultants and Workflow Architects for execution
- •Contribute to CRM-specific frameworks and reusable assets
- •Leverage AI tools for CRM process mapping and automation
- •Explore AI-driven enhancements for customer engagement
- •Act as a trusted advisor in CRM-focused engagements
Tools & Technologien
ServiceNow Now Assist
Sprachen
Deutsch – fließend
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens ServiceNow erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
Ähnliche Jobs direkt in deine Inbox?
Noch nicht perfekt?