Post-Sale Business Strategist (Customer Success Manager)(m/w/x)

## Post-Sale Business Strategist (Customer Success Manager) Lausanne/Switzerland ###### Fixed-term (United Kingdom), Full-time ·Remote --- ##### About the role: **Job Title: Post-Sale Business Strategist (Customer Success Manager)** **Location:** Lausanne, Switzerland (Hybrid) **Employment Type:** Employment contract **Industry:** Aesthetic Medicine / SaaS / Medical Technology **The Role** As a **Post-Sale Business Strategist and Customer Success Manager**, you’ll be the **first strategic contact** for new clients after the sale. Your role blends **consultative business analysis** with **customer relationship management** — ensuring each clinic is set up not only to use our platform, but to **thrive with it**. You’ll work closely with aesthetic doctors to understand how they consult, identify where Crisalix can be most impactful, and guide them on integrating the platform into their workflow at the most valuable points — ultimately improving **patient conversions, revenue, and satisfaction**. This is a **hybrid role** based in **Lausanne, Switzerland**, with a mix of in-office collaboration and remote flexibility, and occasional in-person clinic visits, Although depending on your regional experience this could be more of a remote role with Client (but still hybrid working environment within CH) **Key Responsibilities** * Act as the **first strategic contact post-sale**, owning onboarding, relationship building, and value realization. * Conduct in-depth discovery sessions with new clients to understand their consultation flow, business goals, and pain points. * Identify the best moments within the consultation process to integrate Crisalix, based on procedure type and patient behavior. * Create tailored action plans for each clinic to drive platform adoption and **optimize patient experience and business results**. * Support clients throughout their lifecycle, acting as their trusted advisor and ensuring long-term success and satisfaction. * Monitor usage and engagement metrics, proactively addressing gaps and opportunities for improvement. * Coordinate with Sales, Marketing, and Product teams to ensure a seamless client experience and continuous improvement loop. * Retain and grow accounts through regular check-ins, performance reviews, and showcasing ROI. ##### Our ideal candidate would have: **What We’re Looking For** * Proven experience as a **Customer Success Manager, Account Manager, Business Consultant**, or **Practice Manager** in the aesthetic, SaaS, or medtech space. * Deep understanding of the **consultation process in aesthetic clinics**, especially for plastic surgery, dermatology, or non-surgical treatments. * Strong commercial mindset: you know how to identify revenue drivers and support conversion growth. * Confident communicator, skilled at building long-term relationships and advising senior stakeholders. * Proactive, data-driven, and comfortable working autonomously in a fast-paced, client-facing environment. * **Based in or near Lausanne**, able to work in a **hybrid setup** (partly remote, partly in-office, with occasional client visits). ##### We also value very positively: **Nice to Have** * Multilingual (especially French, Spanish,Mandarin, Arabic, Portuguese). * Worked previously on a global level. * Experience working with AI or 3D/4D imaging technologies. * Background in clinic training, patient journey design, or healthcare sales/CS. ##### Our ideal candidate would have: **Job Title: Post-Sale Business Strategist (Customer Success Manager)** **Location:** Lausanne, Switzerland (Hybrid) **Employment Type:** Employment contract **Industry:** Aesthetic Medicine / SaaS / Medical Technology ##### ¿Quiénes somos? How could I look after any treatment? At Crisalix, prior to any aesthetic or reconstructive procedure, we help doctors and educate patients by answering this fundamental question thanks to our state of the art online 3D visualization solutions. Our proprietary platform is used by patients, leading medical aesthetic brands and the most recognized healthcare professionals around the world throughout the full patient journey, establishing us as the market leader. With our unbeaten key improvements on the main medical and business metrics, we are delighted and proud to enhance the beauty journey of people around the world day after day.