Operations Manager(m/w/x)

## Operations Manager ###### Permanent employee, Full-time ·Berlin, Germany --- ##### About this role As an Operations Manager, you are at the very centre of our vision here at Medbelle. Your role is pivotal, as you will ensure every treatment journey is managed diligently, efficiently and professionally and ensuring that our consultants, partners and patients receive the highest standard of service and support possible. As an Operations Manager, you will be a crucial part of fulfilling our mission of raising the standard of healthcare. Together with the rest of the team, you will help create a new way of both managing pathways for healthcare professionals and delivering healthcare to patients in the UK and beyond. ##### What you will do * Organising and managing all aspects of our patients’ journeys, from first contact to the moment they are discharged from our care. * Acting as the central point of contact for our consultants, partners and their admin teams ensuring they feel listened to, supported and appropriately informed throughout our mutual patients’ treatment journey. * Building rapport with surgeons, secretaries, hospitals and corporate partners to ensure continued engagement with Medbelle. Including providing positive and negative feedback both from and too these partners. * Assist the onboarding of our partner surgeons and their admin team by introducing them to our digital structures and workflows, and setting fair and competitive prices for our care packages * Portraying Medbelle in a way that is in keeping with our brand as the highest quality care provider. * Achieving your individual monthly KPI and productivity targets. * Work closely with our Patient Care, Complaints Resolution, Partnerships and Product teams to enable an best in class patient experience. * Continuously adhere to and improve upon our internal processes to ensure clear & regular communication, efficient workflows and strong team/department cohesion. * Continuously adhere to and improve upon our external processes with consultants, partners and hospitals to drive our high standard of service value proposition forward. ##### Who you are * Your command of English is native-level (no German skills required), and you are confident communicating professionally via phone and email * You have at least two years of experience in Operations, Logistics, Executive Assistance, Customer Service or Secretarial Services * You have impeccable time management, prioritisation and organisational skills * You can balance working efficiency with a keen attention to detail * You can remain calm and focus on the outcome for the patient in a fast-paced, target-driven environment * You are a proactive problem solver who can find root causes, develop new best practices and easily adapt your working style accordingly * You are a self-motivated individual who also excels in a team ##### What we offer * Nilo mental health support subscription that allows each team member to have free consultations with therapists and psychologists for mental health signposting, recommendations and diagnosis * Urban Sports Club membership * Learning-and-development budget * Corporate discounts and subscriptions * Team events and team brunches, lunches and many more things * A hybrid-remote working set-up that allows for flexibility within the working week * We also provide an allowance to work fully remotely for three months per year so you can work from anywhere in the world (with a stable internet connection)!