Observability and Event Management Architect(m/w/x)

Location: Würzburg, DE, 97080 Country/Region: DE Contract type: Working hours: Full time Job Req ID: 88173 Compensation: # Observability and Event Management Architect (f/m/d) Our IT Service Management Team is looking for you! **Your responsibilities** The Observability and Event Management Architect is responsible for designing and implementing a robust observability framework and ensuring transparency in service operations. This role is crucial for maintaining system reliability, and providing proactive information to avoid any critical incidents within a modern service management environment. Architecting a Comprehensive Observability Framework: * Design and maintain a comprehensive observability framework covering cloud, traditional infrastructure, applications, and services. * Ensure the framework supports data ingestion from modern technologies such as Docker, Kubernetes, serverless architectures, and cloud services (especially Azure). * Enable monitoring of logs, metrics, traces, and user experience analytics to provide a holistic view of system performance. * Integrate with existing platforms like Elastic, Azure Monitor, AWS Cloudwatch, and Netscout to leverage current intelligence and ensure continuity. * Utilize AIOPS, event correlation, and suppression techniques to optimize incident management and prevent disruptions. Driving Supplier and Internal Team Collaboration: * Lead and coordinate efforts between internal teams and external suppliers to ensure transparency in service operations and proactive information sharing. * Establish clear communication channels and regular progress reviews to ensure alignment and accountability. * Deliver full access to monitoring data and insights for service owners and users, enabling collaboration and accountability across teams. Implementing AI-Driven Monitoring Tools: * Design and maintain AI-powered tools for automated anomaly detection, predictive analytics, and self-healing workflows to minimize manual intervention and prevent incidents. Modern Service Management Practices: * Implement and promote modern service management practices, ensuring alignment with ITIL, IT4IT and other industry standards. * Drive continuous improvement initiatives to enhance service delivery and operational efficiency. * Ensure the observability framework supports seamless integration with service management platforms like ServiceNow. Uniper is part of Sweden's critical infrastructure, and our operations are covered by, among other things, rules related to protective security, export control and nuclear non-proliferation. We will therefore carry out security clearance of all positions and complement with register control for security classified positions, according to the Protection Security Act. Uniper is part of Sweden´s vital societal functions and critical infrastructure which is why this position may be subject to wartime placement. Health and drug tests are performed if applicable. **Your profile** * Bachelor/Master degree in Computer Science or related field * More than 5 years of experience in managing an ITIL/IT4IT process in a multi-vendor ecosystem * Proven experience in IT operations, observability, incident management, and event management. * A strong understanding of modern IT Service Management delivery * Strong problem solving, quantitative and analytical abilities * Service oriented with good communication and presentation skills * Strong knowledge of monitoring tools and platforms (e.g., Dynatrace, Datadog, Splunk). * Experience with AI-driven monitoring and automation tools. * Excellent problem-solving skills and the ability to work under pressure. * Strong communication and collaboration skills. * Experience in managing supplier relationships and driving internal team performance. * Familiarity with ITIL/IT4IT and modern service management practices. * We are an international company with global reach. We expect fluent English, as this is our business language. German language skills an advantage. **Your benefits** At Uniper, we not only reward our employees with attractive salaries, an excellent company pension and health related benefits for their hard work and dedication to shaping the future energy transition. You can also expect a supportive working culture that offers a wide range of creative and innovative ideas. We enable various flexible working arrangements, whilst also supporting with home office equipment. Through regular training and workshops, together we work towards visualising yourself in our company as if it were your own. We support you in highlighting your individual potential, achieving your personal goals, and reaching your ambitions. We invite you to become part of our diverse company with international colleagues from more than 80 countries. As an employer, Uniper has committed itself to providing special support to certain areas: **Work-Life-Balance / New Normal:** * Choosing how, where, and when to work in accordance with your team and the requirements of your job * Modern and ergonomic equipment for your workplace (home & office) * Support to balance private life and work: Sabbaticals, part-time possibilities, family service **Mobility:** * Car and bike leasing offer (deferred compensation) * E-car charging stations at almost all Uniper locations **Health offers:** * Flu vaccination * Preventive health services * Employee assistance program **Company pension:** * Employer-funded contributions to a modern pension system * Possibility of self-funded contributions with employer-funded matching **Trainings:** * Lifelong training * Coaching Our employees are the reason for our success. Therefore, you will find many other benefits at the local level to help you reach your potential. Energy evolutionary wanted! **Job information** | | | | --- | --- | | Contract type: | | | Working Hours: | | | Start Date: | 01/04/2025 | | Deadline: | | | Salary: | | As an employer, Uniper is committed to diversity and equal opportunities. Therefore, we encourage applications from suitably qualified individuals whose capabilities match the role requirements regardless of gender, origin, disability, age, religion, ideology, sexual identity or marital status. We live inclusion and support flexible working.