Du definierst die Roadmap für Dynamics 365, leitest Automatisierungsinitiativen und sorgst für die erfolgreiche Migration von Altsystemen.
Anforderungen
- •Proven experience defining long-term vision for Dynamics 365
- •Ability to optimize licensing and operational expenditures
- •Experience leading platform adoption initiatives
- •Expertise in Copilot, Power Automate, and chatbots
- •Proven ability ensuring seamless connections with back-end systems
- •Strong analytical and problem-solving skills
Deine Aufgaben
- •Langfristige Roadmap für Dynamics 365 definieren und umsetzen
- •KI-gesteuerte Automatisierungsinitiativen leiten
- •Lizenzstrukturen und Betriebskosten analysieren
- •Kosten sparende Strategien implementieren
- •Datenbasierte Einblicke zu Kostensenkungen bereitstellen
- •Als Ansprechpartner zwischen Operations, Business Units und IT fungieren
- •Dynamics 365 mit Unternehmenszielen abgleichen
- •Migration von Altsystemen auf Dynamics 365 überwachen
- •Nahtlose Integration mit anderen Unternehmenssystemen sicherstellen
- •Beziehungen zu Microsoft und externen Anbietern pflegen
- •Verträge mit Microsoft und Anbietern unterstützen
- •Wichtige Kennzahlen definieren und nachverfolgen
- •Berichte zur Systemleistung bereitstellen
- •Mit IT- und BI-Teams zur Überwachung der Automatisierungseffektivität zusammenarbeiten
- •Change-Management-Initiativen leiten
- •Trainingsprogramme in Zusammenarbeit mit Schulungsabteilungen entwickeln
- •Onboarding-Strategien zur effektiven Nutzung von Dynamics 365 überwachen
Deine Vorteile
AI-powered customer service automation
Latest Microsoft AI tools
Strategic link between business and technology
Efficiency and cost savings in customer service
Original Beschreibung
# Microsoft Dynamics 365 (Senior) Product Owner (m/f/d)
**Are you ready?**
As part of our community, you will have the opportunity to develop your skills and transform the world of finance together with us. We create an environment where you can evolve personally and benefit from our flexible working conditions and work-life balance.
**We are seeking a Microsoft Dynamics 365 Owner (m/f/d) to join our team at one of our locations in Münster, Berlin, Amsterdam or Heerenveen. Be part of our mission to build the next generation of fintech!** Together with you, we build the most human-centric fintech. To enable everyone’s future financial growth.
**Your key responsibilities will be:**
* Define and execute the long-term roadmap for Dynamics 365 Contact Center, leading AI-driven automation initiatives to enhance operational efficiency.
* Analyze licensing structures and operational costs, implementing cost-saving strategies and providing data-driven insights on cost reductions and automation ROI.
* Act as the primary liaison between Operations, Business Units, and IT to align Dynamics 365 with company objectives and drive business process transformation.
* Oversee the migration from legacy platforms to Dynamics 365 Contact Center, ensuring seamless integration with other enterprise systems.
* Stay ahead of Microsoft's product roadmap, manage relationships with Microsoft and external vendors, and support contract negotiations.
* Define and track key metrics, provide reports on system performance, and collaborate with IT and BI teams to monitor automation effectiveness.
* Lead change management initiatives, partner with training departments to develop training programs, and oversee onboarding strategies to ensure effective use of Dynamics 365 capabilities.
**What you bring on the journey:**
* Proven experience in defining and maintaining a long-term vision for Dynamics 365 Contact Center, including bridging business, IT, and Microsoft partnerships.
* Demonstrated ability to optimize licensing, automation ROI, and operational expenditures.
* Experience leading platform adoption and automation awareness initiatives.
* Expertise in Copilot, Power Automate, chatbots, and virtual agents, with a track record of identifying and improving case management and contact center workflows.
* Proven ability to ensure seamless connections with back-end system, Confluence, and other enterprise tools.
* Strong analytical and problem-solving skills, with experience identifying bottlenecks, inefficiencies, and AI optimization opportunities, and staying ahead of industry trends.
**Why Join Us?**
* Scale AI-powered customer service automation.
* Work with the latest Microsoft AI tools, including Copilot, Power Automate, and Virtual Agents.
* Act as the strategic link between business and technology, influencing enterprise-wide automation.
* Drive efficiency and cost savings in customer service operations.
# EUR8
Date:
Apr 23, 2025
Location:
Europe multi-location, BE, DE, 10623
**Job Segment:**
Change Management, Management