You will configure and maintain the Dynamics 365 Contact Center while optimizing AI tools and integrating back-end systems. Your role involves managing user access and collaborating with IT to enhance system functionality and support workflows.
Anforderungen
- •Experience in Dynamics 365 Contact Center
- •Proficiency in Power Automate workflows
- •Skill in AI-driven customer service solutions
- •Knowledge of user roles and compliance
- •Ability to collaborate with Operations and IT
- •Aptitude for diagnosing system inefficiencies
Deine Aufgaben
- •Configure and maintain Dynamics 365 Contact Center components.
- •Optimize self-service capabilities for omnichannel support.
- •Implement and optimize AI-driven tools like chatbots.
- •Configure Power Automate workflows for efficiency.
- •Support integration with back-end systems for customer service.
- •Enhance data synchronization across enterprise platforms.
- •Assist in migrating from legacy platforms to Dynamics 365.
- •Conduct data migration, process realignment, and user training.
- •Stay updated on new features and assist in their implementation.
- •Track KPIs and conduct feedback sessions for improvement.
- •Manage user roles, permissions, and access controls.
- •Ensure compliance with security policies.
- •Monitor for unauthorized access and potential security issues.
- •Collaborate with IT to troubleshoot system issues.
- •Implement system enhancements and resolve problems efficiently.
Deine Vorteile
Key role in digital transformation
Hands-on AI-driven automation
Collaboration with dynamic teams
Optimization of agent efficiency
Original Beschreibung
# Microsoft Dynamics 365 (Senior) Configuration Manager (m/w/d)
**We are seeking a Microsoft Dynamics 365 (Senior) Configuration Manager (m/f/d) to join our team at one of our locations in Münster, Berlin, Amsterdam or Heerenveen. Be part of our mission to build the next generation of fintech!**
**Your key responsibilities will be:**
* Configure and maintain Dynamics 365 Contact Center components, optimizing self-service capabilities and ensuring smooth omnichannel support.
* Implement and optimize AI-driven tools like Copilot, chatbots, and virtual agents, and configure Power Automate workflows.
* Support integration with back-end system and other enterprise platforms, enhancing customer service workflows and ensuring seamless data synchronization.
* Assist in migrating from legacy platforms to Dynamics 365 Contact Center, including data migration, process realignment, and user training.
* Stay updated on new features and assist in their implementation, tracking KPIs and conducting feedback sessions for continuous improvement.
* Manage user roles, permissions, and access controls, ensuring compliance with security policies and monitoring for unauthorized access.
* Collaborate with IT and second-level support to troubleshoot issues, implement system enhancements, and resolve system problems efficiently.
**What you bring on the journey:**
* Experience in setting up, troubleshooting, and optimizing Dynamics 365 Contact Center.
* Proficiency in implementing Power Automate workflows, chatbots, and self-service tools.
* Skill in deploying and refining AI-driven customer service solutions.
* Knowledge of managing user roles, permissions, and compliance settings.
* Ability to collaborate effectively with Operations, IT, and vendors.
* Aptitude for diagnosing system inefficiencies and driving improvements.
**Why Join Us?**
* Be a key player in the digital transformation of customer service operations.
* Work hands-on with cutting-edge AI-driven automation and Microsoft Copilot.
* Collaborate with dynamic teams in IT, Operations, and Process Excellence.
* Drive meaningful impact by optimizing agent efficiency and self-service workflows.
# EUR8
Datum:
22.05.2025
Standort:
Europe multi-location, BE, DE, 10623, 109
**Stellensegment:**
Data Conversion, Manager, Data, Management