You oversee the Dynamics 365 Contact Center by driving automation and cost efficiencies, collaborating with various departments, and ensuring effective training and seamless integration with existing systems.
Anforderungen
- •Proven experience in Dynamics 365 Contact Center
- •Demonstrated ability to optimize automation ROI
- •Experience leading platform adoption initiatives
- •Expertise in Copilot and Power Automate
- •Proven ability with back-end systems and enterprise tools
- •Strong analytical and problem-solving skills
Deine Aufgaben
- •Define and execute the Dynamics 365 roadmap.
- •Lead AI-driven automation initiatives.
- •Analyze licensing structures and operational costs.
- •Implement cost-saving strategies and insights.
- •Act as liaison between Operations, Business Units, and IT.
- •Align Dynamics 365 with company objectives.
- •Oversee migration from legacy platforms to Dynamics 365.
- •Ensure integration with enterprise systems.
- •Manage relationships with Microsoft and vendors.
- •Support contract negotiations effectively.
- •Define and track key performance metrics.
- •Provide reports on system performance.
- •Collaborate with IT and BI teams on automation.
- •Lead change management initiatives.
- •Develop training programs with training departments.
- •Oversee onboarding strategies for Dynamics 365.
Deine Vorteile
AI-powered customer service automation
Latest Microsoft AI tools
Strategic link between business and technology
Efficiency and cost savings
Original Beschreibung
# Microsoft Dynamics 365 (Senior) Product Owner (m/f/d)
**We are seeking a Microsoft Dynamics 365 Owner (m/f/d) to join our team at one of our locations in Münster, Berlin, Amsterdam or Heerenveen. Be part of our mission to build the next generation of fintech!** Together with you, we build the most human-centric fintech. To enable everyone’s future financial growth.
**Your key responsibilities will be:**
* Define and execute the long-term roadmap for Dynamics 365 Contact Center, leading AI-driven automation initiatives to enhance operational efficiency.
* Analyze licensing structures and operational costs, implementing cost-saving strategies and providing data-driven insights on cost reductions and automation ROI.
* Act as the primary liaison between Operations, Business Units, and IT to align Dynamics 365 with company objectives and drive business process transformation.
* Oversee the migration from legacy platforms to Dynamics 365 Contact Center, ensuring seamless integration with other enterprise systems.
* Stay ahead of Microsoft's product roadmap, manage relationships with Microsoft and external vendors, and support contract negotiations.
* Define and track key metrics, provide reports on system performance, and collaborate with IT and BI teams to monitor automation effectiveness.
* Lead change management initiatives, partner with training departments to develop training programs, and oversee onboarding strategies to ensure effective use of Dynamics 365 capabilities.
**What you bring on the journey:**
* Proven experience in defining and maintaining a long-term vision for Dynamics 365 Contact Center, including bridging business, IT, and Microsoft partnerships.
* Demonstrated ability to optimize licensing, automation ROI, and operational expenditures.
* Experience leading platform adoption and automation awareness initiatives.
* Expertise in Copilot, Power Automate, chatbots, and virtual agents, with a track record of identifying and improving case management and contact center workflows.
* Proven ability to ensure seamless connections with back - end system, Confluence, and other enterprise tools.
* Strong analytical and problem-solving skills, with experience identifying bottlenecks, inefficiencies, and AI optimization opportunities, and staying ahead of industry trends.
**Why Join Us?**
* Scale AI-powered customer service automation.
* Work with the latest Microsoft AI tools, including Copilot, Power Automate, and Virtual Agents.
* Act as the strategic link between business and technology, influencing enterprise-wide automation.
* Drive efficiency and cost savings in customer service operations.
# EUR8
Date:
May 22, 2025
Location:
Europe multi-location, BE, DE, 10623
**Job Segment:**
Change Management, Management