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Medical CRM Enterprise Product Owner(m/w/x)

Takeda
Zürich

Du definierst die Produktvision für das Medical CRM, arbeitest eng mit Stakeholdern zusammen und sorgst dafür, dass der CRM den regulatorischen Standards entspricht.

Anforderungen

  • •Degree in Computer Science required
  • •Experience as a Service Manager
  • •Experience with Medical CRM products
  • •Experience conveying technology trends
  • •Experience with Salesforce products
  • •Experience with Veeva CRM platform
  • •Experience in agile methodologies
  • •Strong communication skills
  • •Experience in life sciences environment
  • •Familiarity with regulated systems
  • •Experience as a Product Owner

Deine Aufgaben

  • •Produktvision und Roadmap definieren und pflegen
  • •Mit Stakeholdern zusammenarbeiten und Anforderungen sammeln
  • •Regulatory Compliance sicherstellen und Datenhandling integrieren
  • •Produkt-Backlog erstellen, verfeinern und priorisieren
  • •Intuitive Workflows für Benutzererfahrungen gestalten
  • •CRM-Daten für Entscheidungsfindung und Patientenversorgung nutzen
  • •KPIs für den CRM-Erfolg definieren und analysieren
  • •Cross-funktionale Teams leiten und ausrichten
  • •Schulungsprogramme entwickeln und Nutzer unterstützen
  • •Agile und DevOps-Prinzipien anwenden
  • •Adhärenz an Architektur- und Governance-Prinzipien sicherstellen

Deine Vorteile

Bedeutsame Karriere
Kontinuierliches berufliches Wachstum
Vielfältiges Kollegennetzwerk
Flexibles Arbeitsumfeld
Kollaborative Unternehmenskultur
Umfassendes Gehalts- und Leistungspaket

Original Beschreibung

# Medical CRM Enterprise Product Owner **Zurich, Switzerland** | **Full time** ## Job Description At Takeda, we are guided by our purpose of creating **better health for people** and **a brighter future for the world**. Every corporate function plays a role in making sure we — as a Takeda team — can discover and deliver life-transforming treatments, guided by our commitment to patients, our people and the planet. People join Takeda because they share in our purpose. And they stay because we’re committed to an inclusive, safe and empowering work environment that offers exceptional experiences and opportunities for everyone to pursue their own ambitions. **The Opportunity** The Medical CRM Product Owner at Takeda focuses on enhancing customer relationship management tools and processes aligned to business requirements and priorities. Key objectives include aligning the CRM system with medical workflows, ensuring compliance with healthcare regulations, prioritizing features that improve patient engagement and data security, and collaborating with stakeholders to deliver user-friendly, efficient, and patient-centred solutions. The Medical CRM Product Owner contributes to the Global platform roadmap based on patient services needs through close partnership with local product managers and the commercial CRM team and related infrastructure. Key objectives summary: * Deliver Medical CRM vision and roadmap * Collaborate with key stakeholders * Ensure regulatory compliance by design * Prioritise and oversee backlog of work * Enable customer-centric workflows and UX * Drive data integration, monitoring and optimisation **How You Will Contribute** * **Product Strategy & Roadmap** - Define and maintain the Medical CRM product vision and roadmap aligned with Takeda’s strategic goals. * **Stakeholder Collaboration** - Engage with healthcare professionals, compliance teams, and business leaders to understand needs and gather requirements. Act as the primary liaison between development teams and stakeholders. * **Regulatory Compliance** - Ensure the CRM system adheres to all applicable healthcare regulations / standards. Incorporate secure data handling and patient confidentiality measures into product features. * **Backlog Management** - Create, refine, and prioritize the product backlog to ensure timely delivery of high-impact features. Balance technical constraints with user and business needs. * **Customer-Centric Design** - Collaborate with UX/UI teams to design intuitive workflows that enhance patient and healthcare provider engagement. Gather user feedback to iterate on and improve system usability. * **Data Integration and Analytics** - Enable and support teams in leveraging CRM data for improved decision-making and patient care. * **Performance Monitoring** - Define KPIs for CRM success, including patient satisfaction, operational efficiency, and system adoption. Analyse performance metrics to guide continuous product improvement. * **Team Leadership and Alignment** - Drive cross-functional team efforts, ensuring alignment with the overall Takeda platform / product CRM vision. * **Training and Adoption Support** - Develop and oversee training programs to ensure end-user adoption and optimal use of the CRM system. Provide ongoing support to address user challenges and refine the product. * Agile / DevOps - Ensure application of agile and DevOps principles in service delivery * **Principle Driven** - Ensure adherence of Takeda enterprise architecture and commercial governance principles **Required Skills And Qualifications** Essential Requirements: * Degree in Computer Science/Business Informatics or other relevant graduate degree required. * Experience as a Service/Success Manager with software products. * Experience as a Subject Matter Expert for Medical CRM / Commercial CRM products and solutions * Experience conveying current technology trends, excellent feel for exceptional user experiences and design. * Experience with Salesforce products like Marketing Cloud, Data Cloud, Health Cloud, Sales Cloud, Service Cloud, MuleSoft and related products * Experience with Veeva CRM and Vault platform * Experience in agile and SAFE methodologies and software development lifecycle. * Strong communication skills with ability to articulate and optimize design based on the value to the user and the business, lead ideation sessions and workshops. * Experience working in a life sciences environment and/or familiarity with Takeda strongly preferred. Preferred Requirements: * Familiarity with regulated systems – general level of understanding of computer systems validation. * Experience as a Product Owner / Manager with software products. **Additional Information:** * International Travel of up to 10% may be required from this position. ## Locations Zurich, Switzerland ## Worker Type Employee ## Worker Sub-Type Regular ## Time Type Full time
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