You lead a global service desk team, ensuring high-quality IT support and efficient resource coordination while monitoring performance metrics and fostering continuous improvement.
Anforderungen
- •Bachelor’s degree in IT or related field
- •Minimum 5 years of IT management experience
- •Experience with ITSM tools and frameworks
- •Strong leadership and communication skills
- •Analytical mindset focused on data-driven decisions
- •Fluent in German and English
Deine Aufgaben
- •Lead and develop a global service desk team.
- •Ensure high-quality IT support delivery globally.
- •Monitor KPIs and SLA compliance with ITSM tools.
- •Act as escalation point for critical incidents.
- •Coordinate tasks and resources for efficiency.
- •Maintain service desk procedures aligned with ITIL.
- •Collaborate with IT leadership on support services.
- •Promote continuous improvement and team development.
Deine Vorteile
Meaningful role with growth opportunities
Chance to contribute to success
Structured onboarding and training
Modern company canteen with meals
Free parking and e-charging stations
Diverse health measures and benefits
Original Beschreibung
# Manager CoE IT Infra Global Service Desk (f/m/d)
Leoben, AT
Jun 24, 2025
17329
## Be part of our team!
To enhance our successful **CoE IT Infrastructutre Team** at the **Headquarters in Leoben, Austria**, we are looking for a passionate
# Manager CoE IT Infrastructure Global Service Desk (f/m/d)
As Global Service Desk Manager, you will lead our international IT service desk operations in order to ensure consistent, high-quality IT support across regions by managing local Service Desk Section Managers and aligning global service delivery with corporate IT strategies.
**Your Responsibilities**
* Lead and develop a global service desk team, including local section managers
* Ensure standardized, high-quality IT support delivery across all regions
* Monitor KPIs and SLA compliance using ITSM tools (e.g., ServiceNow, Jira)
* Act as escalation point for critical incidents to ensure business continuity
* Coordinate tasks and resources across locations for optimal efficiency
* Maintain global service desk procedures and documentation aligned with ITIL standards
* Collaborate with IT leadership to align support services with business goals
* Promote continuous improvement and support team development
**Your Profile**
* Bachelor’s degree in IT, Computer Science, or a related field
* Minimum 5 years of IT management experience, including 2+ years in a global/multi-location role
* Experience with ITSM tools and frameworks such as ITIL, COBIT, Agile/DevOps
* Strong leadership, communication, and organizational skills
* Analytical mindset with a focus on data-driven decision-making
* Fluent in German and English (spoken and written)
## Our Offer
* A meaningful role with opportunities for long-term growth in an international environment
* Chance to actively contribute to AT&S´ success and to create value
* A structured and tailor-made onboarding program along with continual training opportunities
We also offer
* Modern company canteen with freshly prepared meals every day
* Free parking spaces and e-charging stations
* Diverse health measures and a wide range of employee benefits
AT&S is an equal opportunity employer. We embrace diversity and are dedicated to empowering people to reach their potential by fostering their unique talents and strengths. The employment is in accordance with the Austrian Collective Agreement for the Electrical and Electronics Industry, employment group G, and we offer competitive salaries and additional benefits based on your performance, experience and qualification.