L1 Support Engineer(m/w/x)

# L1 Support Engineer (m/f/*) **DE, Berlin** | **Full time** | **Hybrid** **Job Description** **3M Health Care is now Solventum** At Solventum, we enable better, smarter, safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers’ toughest challenges, we pioneer game-changing innovations at the intersection of health, material and data science that change patients' lives for the better while enabling healthcare professionals to perform at their best. Because people, and their wellbeing, are at the heart of every scientific advancement we pursue. We partner closely with the brightest minds in healthcare to ensure that every solution we create melds the latest technology with compassion and empathy. Because at Solventum, we never stop solving for you. **The Impact You’ll Make in this Role** As a Support Engineer (m/f/\*) in our Health Information Systems division, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. Here, you will make an impact by: * *Supporting the coding solution in our German, Swiss, Belgium hospitals* * *Providing comprehensive support and maintenance for the Smarte, KODIP, QS-Med, File inspector and MD Management products, clinical coding solutions for Germany* * *Collaborating with customers to understand their needs and ensure successful support and usage of our solutions.* **Your Skills and Expertise To set you up for success in this role** From day one, Solventum requires (at a minimum) the following qualifications: * *Apprenticeship or Bachelor's degree in IT or similar* * *Proven track record in L1 IT customer support* * *Fluent language skills in German* * *System operations, including monitoring, logging, and troubleshooting* * *Software Development Lifecycle processes* * *Current, valid Driver’s License* * *Professional verbal and written communication to people at all levels.* **Additional qualifications that could help you succeed even further in this role include:** * *Healthcare IT support experience.* * *Language skills in English, French, Dutch.* **Work location** Hybrid: Working together with the team in our Berlin offices is required at least 1 to 2 days a week. **Supporting Your Well-being** Solventum offers many programs to help you live your best life – both physically and financially. To ensure competitive pay and benefits, Solventum regularly benchmarks with other companies that are comparable in size and scope. **Diversity & Inclusion** We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, gender, sexual orientation, age, civil status, disability, family status, or membership of the travelling community.