Du bietest technische Unterstützung für Nutzer, installierst Hardware und dokumentierst Anfragen im Ticket-System.
Anforderungen
- •Two or more years of experience
- •Education in information technology or IT apprenticeship
- •Strong knowledge of Microsoft Windows Client OS
- •Strong knowledge of Office365 E5
- •Strong knowledge of iOS/MacOS
- •User and service-centric thinking
- •Strong problem-solving skills
- •Strong troubleshooting skills
- •Excellent communication skills
- •Excellent customer service skills
- •Ability to work independently
- •Ability to work in a team environment
- •Good written English proficiency
- •Good spoken English proficiency
- •Good written German proficiency
- •Good spoken German proficiency
- •Readiness to travel within CH
Deine Aufgaben
- •Erste technische Unterstützung für Nutzer bieten
- •Hardware installieren und in Betrieb nehmen
- •Support-Anfragen im Ticket-System dokumentieren
- •Benutzerdokumentation und Wissensdatenbank aktualisieren
- •Support für AO-Kurse und Veranstaltungen leisten
- •An interne IT-Projekte mitarbeiten
- •Büros in Zürich und Zizers unterstützen, wenn nötig
Original Beschreibung
## Short Description
We are looking for a motivated Junior IT Supporter to join our IT team in Davos and assist in maintaining our IT infrastructure, supporting users, and resolving technical issues.
## Main Responsibilities
* Provide first-line technical support for users via phone, email and on site for soft- and hardware
* Installing hardware and commissioning
* Document and track all support requests in a ticketing system
* Maintain and update user documentation and knowledge base
* Support for AO courses and events
* Collaboration on internal IT projects
* This position is based in Davos
* If needed you also support our offices in Zürich and Zizers
## Main Requirements
* Two or more years of experience in a technical support role
* Education in information technology, IT apprenticeship or similar
* Strong knowledge of Microsoft Windows Client OS, Office365 E5 and iOS/MacOS
* User and service-centric thinking
* Strong problem-solving and troubleshooting skills
* Excellent communication and customer service skills
* Ability to work independently and in a team environment
* Good written and spoken proficiency in English and German
* Readiness to travel within CH (Davos/Zizers/Zürich)