Du bietest erste IT-Unterstützung für unsere Mitarbeiter und kümmerst dich um IT-Probleme sowie die Zufriedenheit der Kunden.
Anforderungen
- •Foundational understanding of Application Support
- •Understanding of Network Support
- •Understanding of Incident Management
- •Understanding of IT Asset Management
- •Eagerness to learn Windows OS
- •Eagerness to learn Mac OS
- •Eagerness to learn Mobile Operating Systems
- •Knowledge of Microsoft Teams
- •Knowledge of Identity Management
- •Knowledge of meeting solutions
- •Customer-focused approach
- •Passion for customer satisfaction
- •Commitment to continuous improvement
- •Effective communication skills
- •Problem-solving ability
- •Eagerness for personal learning
- •Professional development interest in IT
- •Collaborative working style
- •Willingness to share knowledge
- •Openness to innovation
- •Willingness to engage in IT support
Deine Aufgaben
- •Erste Unterstützung im IT-Bereich bieten
- •Routine-IT-Probleme und Serviceanfragen bearbeiten
- •Videotechnik in Besprechungsräumen unterstützen
- •Vorfallmanagement unterstützen und Serviceanforderungen effizient verwalten
- •Kundenzufriedenheit durch klare Informationen sicherstellen
- •Grundlegende IT-Bedürfnisse der Organisation erfüllen
- •Kundenorientierte Einstellung verkörpern
- •Selbstständig und verantwortungsbewusst arbeiten
- •VIP-Anfragen und Vorfälle ruhig und leidenschaftlich bearbeiten
Original Beschreibung
# Junior IT Service & Support Engineer 80-100%
123297
Keen to kick off your IT career with your passion for tech support? Dive into a vibrant corporate world where your technical talents won't just grow—they'll thrive! This entry-level role offers a unique opportunity to be the frontline support for our internal staff and partners, ensuring a superior customer experience.
**What you will do**
As a Junior IT Service & Support Engineer your main responsibilities will involve:
* Provide first-line IT support to our Corporate Centre employees, focusing on high first-call resolution rates.
* Handle routine IT issues and service requests, leveraging your foundational knowledge of our technology landscape and support policies.
* Support basic video equipment in meeting rooms, maintain technology readiness, and address technical discrepancies.
* Contribute to incident management, managing service requests efficiently to meet or exceed service level expectations.
* Foster customer satisfaction by providing clear, concise information through various communication channels.
* Ensure the basic IT needs of our organization are consistently met, laying the groundwork for high-quality IT service delivery.
* Embody a "Customer First" ethos, demonstrating a welcoming and customer-focused approach.
* Exhibit the ability to work independently and responsibly, showcasing a strong work ethic.
* Handle VIP incidents and requests with a passionate and calm demeanour.
* Proficiency in English and German is required.
**What you bring**
* A Foundational understanding of Application and Network Support, Incident Management, and IT Asset Management.
* An eagerness to learn Windows, Mac, and Mobile Operating Systems, along with Microsoft Teams, Identity Management, and meeting/conference solutions.
* Customer focused with a passion and drive for customer satisfaction and delivering business values.
* A commitment to continuous improvement in customer service, effective communication, and problem-solving.
* Eagerness for personal learning and professional development in the IT domain.
* Ability to work collaboratively, sharing knowledge and insights within the team.
* Understand that the desire to learn is of utmost importance, but more important is understanding how critical service is and welcoming innovation with open arms. Be involved in a broader spectrum of IT support.
**Additional Information**
* Location(s): CH - Zürich
* Remote working: No
* Schedule: Full Time
* Recruiter name: Grace Cunningham