You provide technical support both remotely and on-site, ensuring smooth IT operations by managing hardware, troubleshooting issues, and delivering user training.
Anforderungen
- •IT Technician apprenticeship or equivalent
- •ITIL knowledge is a plus
- •Sense of ownership and accountability
- •Flexibility in time and priorities
- •Complete availability during school schedule
- •Excellent judgment and attention to details
- •Good English and French knowledge
- •Driving license is a plus
Deine Aufgaben
- •Provide remote and on-site technical support.
- •Deliver IT support following Best Practices.
- •Track support needs in the ticketing system.
- •Identify and escalate incidents and requests.
- •Install and upgrade PC hardware and software.
- •Support audio and video equipment in classrooms.
- •Setup and configure new hardware through Intune.
- •Maintain hardware inventory and track equipment.
- •Keep the inventory system updated.
- •Install and manage hardware drivers and equipment.
- •Follow up on IT repairs with suppliers.
- •Create and maintain knowledge base documentation.
- •Troubleshoot basic network problems.
- •Test updates and patches before rollout.
- •Deliver training to staff and students.
Original Beschreibung
**Junior IT Service Desk Technician**
**Permanent contract** / Bulle, Switzerland
You share our values: Development, Distinctiveness, Joint commitment, Openness and Sense of service.
**Responsibilities:**
* Provide remote (worldwide) and on-site technical support to users and students operating in a Windows and Mac environment
* Provide IT support according to the Best Practices in place and the Service Management framework
* Track all support needs and resolution in the Service Desk ticketing system
* Identify, escalate and follow-up incidents / requests
* Install and upgrade PC hardware and software
* Support audio and video equipment in classrooms and conference rooms / remote teaching
* Setup and configure new hardware through Intune
* Keep track of equipment / consumable spares and maintain hardware inventory
* Maintain the inventory system up to date
* Install and manage miscellaneous hardware drivers and equipment
* Follow-up on IT repairs with suppliers and keep students/employees informed
* Create and maintain knowledge base documentation
* Troubleshooting basic network problems
* Testing updates / patches before the production rollout
* Deliver specific training to staff and students (induction)
**Profile and experiences:**
* IT Technician apprenticeship / CFC or equivalent
* ITIL knowledge is a plus
* Sense of ownership, accountability, and prioritization
* Flexibility skills (time, priorities)
* Complete availability during specific periods of the school schedule (check-in, bank holidays)
* Excellent judgment, attention to details, customer oriented
* Good English and French knowledge (in written and verbal)
* Driving license, a plus
**Other information:**
* Type of contract: undefined period of time contract
* Activity rate: 100%
* Location: GIHE Sàrl, Rue de l'Ondine 20, 1630 Bulle
* Start date: 01.09.2025