You provide first-line technical support and manage incident reporting, ensuring effective communication and user training while maintaining IT equipment and promoting security awareness.
Anforderungen
- •Completed training in IT field
- •+1 year of IT support experience
- •Good understanding of tech products
- •Customer-oriented with excellent communication
- •MS Windows System Support experience
- •Good interpersonal communication
- •Teamwork skills
- •High willingness to learn
- •Hands-on mentality
- •Proficiency in English
Deine Aufgaben
- •Provide first-line technical support to users.
- •Record incidents in the ITSM tool promptly.
- •Investigate and diagnose reported incidents.
- •Categorize and prioritize incidents by urgency.
- •Manage the incident lifecycle with updates.
- •Escalate complex issues to the Team Leader.
- •Assist with user onboarding and training.
- •Collaborate to maintain IT equipment inventory.
- •Report security concerns related to IT equipment.
- •Stay updated on emerging technologies and practices.
- •Provide excellent customer service through clear communication.
Deine Vorteile
Flexible working hours
Training budget for growth
Daily fresh fruits and beverages
Subsidized public transportation
On-site fitness room access
Local employee discounts and offers
Competitive base salary range
Original Beschreibung
# Junior IT Service Desk Agent (f/m/d)
* Greentube GmbH
* Vienna
* Presence / Mobile
* Published: 2025-07-08
!Junior IT Service Desk Agent (f/m/d), 1. image
As a Junior IT Service Desk Agent you will be an on-site tech expert, providing first-line support and resolving user issues to ensure a smooth IT experience. Managing incidents, collaborate on solutions, and onboard users for new technologies.
## Your tasks
* Provide first-line technical support to on-site users, serving as the initial point of contact for all inquiries
* Record incidents accurately and promptly in the designated ITSM tool (e.g., ServiceNow)
* Investigate and diagnose reported incidents, researching potential solutions
* Accurately categorize and prioritize incidents based on urgency and impact
* Manage the incident lifecycle, ensuring timely updates, resolution, and closure
* Escalate complex or unresolved issues to the Team Leader or designated support team
* Assist with user onboarding and training for new software or hardware implementations within the local office
* Collaborate with the team or department to maintain an accurate inventory of IT equipment within the local office
* Be aware of and report any security concerns related to IT equipment in the local office
* Stay updated on emerging technologies and best practices, and share knowledge with colleagues when appropriate
* Maintain a professional and helpful demeanour, providing excellent customer service to all users through clear and concise communication
## Your profile
* Completed training in the IT field (e.g. IT apprenticeship, HTL) or comparable qualifications
* +1 year of professional experience in IT support or a comparable position
* Good understanding of computer systems, mobile devices, and other tech products
* Customer-oriented with excellent communication skills
* MS Windows System Support experience
* Good interpersonal communication
* Teamwork skills
* High willingness to learn
* Hands-on mentality
* Proficiency in English
## Our offer
* Flexible working hours, hybrid work model, and a healthy work-life balance culture
* Training budget to support your personal and professional growth
* Daily fresh fruits, a wide selection of teas, fair trade coffee, and an in-house canteen at our Vienna HQ
* Subsidized public transportation, plus access to pool e-bikes and e-cars for both business and personal use
* On-site fitness room, MyClubs app points, along with fun sport- and company events
* A wide range of local employee discounts, offers, and healthcare benefits
* We are proud to offer a competitive base salary range of 35.600 - 37.000 EUR gross/year (paid in 14 salaries), thoughtfully designed to align with industry standards, taking into consideration the candidate's qualifications, skills, and relevant experience