IT Support Engineer(m/w/x)

**IT Support Engineer****\*** **Wiesbaden, Germany** **Your contribution** Your team is passionate about technology and is responsible for providing technical assistance and support to users, your colleagues, to ensure that their computer systems, software, and networks function efficiently. You will work in a cross-functional team of software engineers, architects and IT system engineers and other IT experts. * Provide IT support and resolve problems, incidents, and service requests to ensure end-user satisfaction (SPOC) * Support and maintain local end-user devices, including desktops, laptops, and other hardware * Manage hardware and software according to standard procedures * Diagnosis and rectification of hardware/software errors at the customer's premises * Procurement of standard IT client hardware * Provide IT training for non-IT colleagues * Support in the management of the following services: server, application, network * Participate in various IT system engineering tasks and projects to improve and optimize the IT infrastructure **Your background** We're not just looking for hard skills: We're looking for people who bring their passion and talent to work. * Bachelor’s degree (IT, Computer Science, or related field) or equivalent work experience * At least 2 years in a similar IT support role * Experience with Microsoft 365 administration * Proficient with Microsoft 365 tools (Outlook, Teams, Excel, etc.) * Experience in supporting end-user devices and troubleshooting technical issues * Excellent communication in English and German, both written and verbal * Knowledge of Cisco, AWS and Azure is an advantage * The passion to learn and grow with us **What makes working at Tecan unique** * The chance to make it count and to have an impact on the world of tomorrow * Working in an international and diverse environment * The chance to grow your career within the company * Feel empowered by our strong and unique company culture * Comprehensive compensation and benefits package **Our purpose.** At Tecan we are driven to improve people’s lives and health. We do this by empowering our customers to scale healthcare innovation globally from life science to the clinic. We collaborate with our customers from early-stage innovation through project implementation and beyond. We deliver the products, services and solutions that make lab processes and medical procedures precise, reproducible and compliant. **Stay unique and make it count.** Our values - trust, highest standards and ambition - are the cornerstones of our business and provide the framework for Tecan's culture. We foster a positive and empowering environment where our rarest assets, our unique employees, can grow and bring their passion and talent to work. Legal entity: Tecan Software C.C. GmbH City: Country: DE